Anonymous User
May 7, 2024
Service: The guests' safety issues are ignored, and the guests' psychological feelings are also ignored (when I was having breakfast and was about to have a cup of coffee, the coffee cups were stacked together, and when I picked up one of them, one of the cups fell off immediately. The handle of the cup was short. The waiter on duty turned around with his back to me and said: This needs to be compensated according to the price. I said yes, and I explained that there was a problem with the shape of your cups. The waiter on duty immediately said that if it fell off, you had to compensate according to the price, and asked me to report the room number. I reported the room number and said that it would be deducted directly. After that, my good mood for the whole day was ruined by the episode.
There is no problem with compensation for the cup falling off. The guest pointed out that the shape of the arrangement was very problematic, and he did not express any apology. If you pick up one, the one below will be stuck and fall directly to the ground. It is recommended not to place the cups like that.
After returning to the room, a manager called to ask if I continued to have breakfast, and told me that no compensation was required.)
Liuzhou is a good place, and I will come again next time. The hotel is average and I don't plan to stay here next time.
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