Guest User
January 27, 2025
After having LPI on our bucket list for years we had the opportunity to book a trip over NYE. We took advantage of an offer they had; pay full price for three nights, get the fourth night at no cost. We arrived late the evening of December 29th and enjoyed dinner in our room. Monday the 30th was a beautiful day in paradise. Tuesday the 31st a 2pm boat excursion would end my day and entire trip. (Please note this excursion was booked through LPI and originated from their resort.) Approximately fifteen minutes into our boat ride we hit a wave that popped me out of my seat on the bow and left me with immediate, excruciating pain in my back. I was transferred by ambulance to the hospital where imaging revealed I had a compression fracture in mid back at T11. I was told I would need to have a surgical procedure, kyphoplasty, to relieve the pain. We did stay at LPI that night after a late discharge from the ER, but had to check out A DAY EARLY the next morning, January 1st, to travel to Miami area for the kyphoplasty. ***We paid full price for the first three nights, had to leave resort early to seek medical care, for an accident that occurred through them, and we lost our free night, but were charged full price for the other three nights (over 15K), and one of said days was spent mainly in the ER. When I reached out to LPI voicing these concerns I received a cordial phone call wishing me a quick recovery. We’re reasonable adults and know things happen, accidents happen. I do not have any ill feelings towards our captain, but have huge issues with how LPI has handled this situation. Almost four weeks later I’m still recovering and dealing with significant pain. They literally offered us NOTHING…not even the free night we lost to seek medical care. I will add the island, food, and especially staff are AMAZING!! Actually, I am truly disappointed they have chosen to handle this so poorly, ensuring we will not be repeat guests. It didn’t have to be hard. A serious accident happened at your resort with your employees. A simple gesture could have changed the entire, unfortunate situation.