Hotel de Duif Lisse - Keukenhof

Worst experience of my life ! They didn't let us sleep at the hotel because they didn't send us the e mail key and the emergency number do not work. I am so sorry to have to write this about this hotel but I need to tell this story because nobody deserves what they made to us. If you arrive after 5PM you will sleep on the street... The emergency number do not work. the receptionist lady spoke to us as if we were filthy people. She started by admitting her mistake because she should have sent us the email key that we had requested at the right time. then she refused to make a commercial gesture to us. She was extremely unpleasant, even though we were exhausted from sleeping in horrible conditions. She said we were mean to her even though she was the one who put us on edge and we kept calm. I do not recommend this establishment which is overpriced for absolutely poor service. They said it was our faute even if we called the emergency number, and we asked for the email key to open the door before 5PM. They charged us 77 euros, but we never slept at the hotel. the lady at reception is incompetent and mean to many customers. The hotel manager cannot be reached. We were two young women in Lisse all night, we had to borrow a stranger's caravan to sleep somewhere. We are two young women of 25 years old and we spent the night outside until 5am. The lady at reception considered that we had lied to her because we found a caravan to sleep in, and therefore we were not "on the street all night". Until now, they refuse to reimburse us and refused our request as a commercial gesture to sleep in the hotel the next day.