Ibis Styles Lisieux Normandie

The staff were helpful, friendly and polite. Rooms were good and very clean. My sister and I travelled with a u3a group. The breakfast and evening meals were excellent I would recommend this hotel to stay in. We, as a group were held up on one evening and we were booked to have dinner at the hotel. The meals were cooked fresh for when we did get back. The only criticism was that the bar drinks were a bit pricey, but no more than other hotels or restaurants. Thank you for being so hospitable

We were part of a coach tour, staying for 5 nights at the hotel. The hotel itself was clean, the room was on the second floor with a velux window and slopping ceiling, so care was advisable walking around. The room was a fairly good size and the bathroom and shower were satisfactory. The beds were made daily and towels were changed. The hotel is on the outskirts of the town with a few fast food outlets near. There was an outside pool, which was half covered and looked dirty, would be advisable to clean it up as it took from the image of the hotel. Breakfast was buffet style and there was the usual continental selection, cold meats, cheese, fruit, fresh bread and pastries and facility to boil eggs. Tea and coffee as well as freshly squeezed orange juice. No issue with the breakfast. Unfortunately the buffet dinner in the evening was disappointing. There was a selection of salads and desserts which were adequate. The main course was a choice of fish or meat but there never seemed to be enough of it. Some people failed to get main courses on nights. We were presented with the same fish for 4 nights and the meat was only fair, with a stew like meat one night totally inedible. Ours was a set menu by arrangement with the coach company and hotel, there was a menu for other guests, however it would have been nice if they had a notice advising as to what meat and fish we were being served. Following our complaints and intervention from the tour guide we had salmon on our last night and chicken. The staff were not especially friendly with one man in particular being quiet rude. The impression that I got at dinner time was that the group was an inconvenience. Unfortunately the hotel which is nice, let itself down with the dinner and poor customer care.

Very friendly staff -clean hotel Food not great

A comfortable hotel with good facilities and well placed for a visit to the Basilica

This hotel was very good. A bit of a walk into Liseux, but other than that it was terrific. If you had a car, it would not be a problem. The staff was accommodating and the breakfast each day was excellent. I would recommend.

An average stay. Our stay was comfortable and we had been warned about the redecorations etc. going on. However, staircases were unhoovered and sometimes breakfast produce and equipment had to be asked for. We were not asked if we were happy with everything and staff were not really very interested in the personal side of things. The swimming pool looked uninviting, with coiled pipes in the water.