To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1106)
Positive reviews(1074)
Reviews with photos/video(99)
Delicious breakfast(129)
Friendly front desk staff(62)
Classy environment(61)
Easy to get around(51)
Close to train station(19)
Perfect for business trips(14)
Stayed multiple times(9)
Poor air conditioning(8)
Negative reviews(24)
Guest User
Deluxe Double room
Stayed in Sep 2023
Business travelers
21 review
4.5/5
Great
Posted on Sep 4, 2023
Highlight is the amazing breakfast for the price. The room was clean, which is what matters the most. There are 2 issues: even when i got the non-smoking room, the room still somehow smelled like smoking room, even if it's still acceptable for me. It's totally not acceptable if you bring in your kids though. Another issue is some of the lights, like hallway light didn't work. Otherwise everything else was great, the reception was polite and hospitable, checking in and out didn't have any issues.
Response from Property: Dear guest, hello! Thank you for your 4 point review! Every city always has reasons to miss, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Yixuan will be the most warm and unique one in your memories! Come back often and have a look. Good luck!
Norbert
Superior Queen Room
Stayed in Jul 2022
Couples
18 review
4.2/5
Very Good
Posted on Aug 1, 2022
Hotel is very well located and nicely decorated.
However, reception staff was not really obliging. They complained it's annoying to register foreign guests during check-in and called us after midnight while we were sleeping to ask further questions for the registration.
Response from Property: Distinguished guests: Hello! Thank you for your comments on the hotel! Your valuable opinions are very important to us. We have informed the person in charge of the front desk and ordered timely rectification to improve the service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Look forward to coming again!
Guest User
Deluxe Double room
Stayed in Aug 2023
Solo travelers
24 review
5.0/5
Outstanding
Posted on Aug 7, 2023
The room is clean and comfortable, and the appliances are relatively new, especially the location of the sink. It is very well placed and very convenient to use. The price of the room is also affordable. I will continue to choose it if I have the opportunity in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Hilton Yixuan Hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really Very touched, we will continue to work hard, always ready, welcome you back anytime.
Guest User
Superior Queen Room
Stayed in Jan 2023
Business travelers
1 review
1.0/5
Posted on Jan 2, 2023
190 yuan booked on Ctrip. The price does not match the grade. The room is old, dirty, shabby, noisy, no sound insulation. 5 lights are broken. dim. This decoration pattern is also drunk. Don't come here, everyone.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double room
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2022
The service of the lady at the front desk is very meticulous and thoughtful, and the check-in and check-out procedures are extremely fast. The room is clean and tidy, separated from wet and dry, and there are free snacks and mineral water. The most important thing is that the breakfast buffet is really rich. There are all kinds of cakes, fruits, and freshly cooked noodles. In short, the price/performance ratio is super high, it is worth recommending, and the hotel of choice for business trips.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point praise! Every city always has reasons to miss, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Yixuan will be the warmest and most unique one in your memories! Come back often, I wish: Well!