Lisbon Serviced Apartments - Principe Real

Uphill location, not good for elderly people.

The place is nice and spacious and has good view of the city but it's quite a steep climb to get to. Property management's response time is poor. When the safe malfunctioned, we tried calling the property management contact line several times but did not get answered. So you're on your own if you have issues and no one is there to help.

The apartment was very nice, clean with all the necessities. My issue was the lack of communication on how to access the apartment. The website indicates that I would receive information on accessing the apartment about 48 hours before our reservation arrival date. I did not receive any information. I eventually had to call and spoke to some who told me that they don’t follow that process any longer. When I arrived I needed to ring a buzzer and I would be let in. I needed to store luggage and was given the address of a different apartment building where they had storage. Once again ring the buzzer and I would be let in. When I arrived I couldn’t determine what button was the buzzer. I did not have a door code so I could not get in. I was let in by someone else staying in the building and once again had to call the contact number. This person finally provided me with a door code for the apartment building I would be staying at. She informed me that inside the entry was a self checkin kiosk that would provide the apartment entry code. I stored my luggage and then walked to the building where I would be staying. I completed the self checkin process and received the appropriate codes. Eventually, I moved my luggage to my place. All the codes worked. I tried to email the property management company numerous times before I arrived in Barcelona to verify that I would be provided a code before checkin. I never received a response from them. Poor communication.

Generally v gd. Safe needs instructions. Suggested improvements: more coat hangers, two dishwasher tabs and small amount of washing powder for starter. All small cost but much appreciated!

The apartment location is good. It’s close to tons of restaurants. It’s a slight uphill but uber and cars can still access the street. Super close to the funicular and Miradouro de São Pedro de Alcântara.

Just as advertised. Clean comfortable. Great location. Easy automated check in.

The apartment itself was nice however they did not provide the access code to enter the building, despite my multiple attempts to contact them. If there were not people inside to let us in, we would have been stuck outside with all of our luggage. I do not know how they expect people to enter the building without the access code at first.

The flat is amazing and has a privileged location. The only thing it was a bit slow was the Virtual reception. My ********** reservation number wasn't working, the screen went blank, we have to wait for about 30 minutes because people is not used to it and take long time to register all the guests, one by one. Also we run out of toilet roll, and obviously was nobody physically who we can ask... Taking this out, the accomodation is very good