Guest User
August 20, 2023
Pet friendly facility but not "friendly" at all. To bring your dog, in our case a 4-month-old puppy, we were asked for an extra 50 euros, and so far unfortunately not questionable as we have noticed that it is practice in several hotels. The thing that really astonished us was the attitude of the staff, who without too many problems on our second day invited us not to bring the dog to breakfast (outdoor breakfast area) as someone had complained about his presence, as well as highlighting the fact that the same person would have complained about a dog that would bark all night. Which is absurd in our case, because being a puppy he sleeps 20 hours a day and has never barked during the night. We experienced 5 days of pure stress due to the anxiety that the dog would make some noise while playing, all accompanied by expressions of "terror" from the staff. Having pointed out the inconvenience experienced on our last day, we were told that we had to be patient, as the lady who complained was a regular customer who was unwanted by the facility. I would recommend a course to learn how to manage customers, it seems clear to me that there are big problems. We and our friends will not return and will not recommend this establishment.
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