Homewood Suites by Hilton Baltimore - BWI Airport

The complimentary hot breakfast received high praise for its quality and variety. Guests appreciated the excellent customer service provided by friendly and attentive staff.

Hotel traveler beware! Hotel did not look like the pictures on line. Paint pealing off the walls, most lights were not in working order, carpet ripped , dirty ring around inside of toilet bowl etc. But the worst part of this Homewood Suites BWI was Wes Coates the night front desk clerk. If this is any kind of a first impression person that Hilton has representing their company then they certainly chose the worst person possible for the last 5 years that Wes said he has been working for Hilton. He is extremely rude and belligerent and a downright despicable human being. When I arrived to check in, he didn’t ask for my name or say Hello how may I help you. However Wes Coates told me I was unprepared because I didn’t have a Hilton confirmation number. He proceeded to tell me in front of my employees that I didn’t not have any rooms booked at HIS hotel and instead us sorry guys have a great night. I told him that I booked the 3 rooms through ******* and produced the paperwork saying so. He again sternly stated that I needed a Hilton confirmation number. He proceeded to lecture me harshly even though I am almost 60 years old, that third party vendors don’t give Hilton confirmation numbers and that I needed to call ******* and get a refund from them, and book the rooms the correct way whatever way that is. He then asked for my credit card and when I wanted an explanation why, said it was for incidentals and gave me another tongue lashing.

Instead of staying at Homewoods, where we were booked, the hostess at Townhome gave us a room there instead. So we got charged twice for hotel rooms. Not happy!