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"Hardware up to standard, service chill! Please avoid lightning this hotel I wanted to enjoy a hot spring holiday during the May Day holiday, but the hotel's poor service experience completely ruined the good mood. As a real guest, objective evaluation: the hotel hardware facilities are really excellent. The quality of the hot springs is excellent, the rooms are modern and comfortable, and the hardware conditions are worth the star level. But the perfunctory service of soft service, the arrogant attitude of management, can be called the shame of practicing! In particular, it is necessary to expose the hotel's self-proclaimed manager of a male person in charge, and the way the whole process of shirking is shocking. List two examples: 1. When checking in, I did not take the initiative to inform the ”free hot spring ticket” rights, and after the question, I replied that ”May 1st guests can't remind me”. As a high-end hotel, I can't even do the basic notification obligation? 2. The floor lamp in the room cannot be used without a socket. The manager did not change the color and claimed that ”only decorations”. Does your room design need consumers to cooperate with lying? In the face of reasonable demands, the management staff showed not the sincerity of solving problems, but the amazing sophistry. Breakfast is comparable to a hunger game. Make a high-end resort hotel, breakfast during May 1st is limited to 8:00-9:30 District 1.5 hours! When I arrived at 9 o'clock, the dining table was empty, and the waiter said bluntly ”will not make up”. The corn is cold and hard, and there is no freshly cooked noodle stall standard for the hotel. Dare to make guests hungry in the resort scenic spot, will the conscience of the management not hurt? True hot springs can't save vacation services, please choose this hotel carefully unless you are willing to spend money to buy gas."

"Lingyuan Middle-upscale hotel, there is a yard to take a walk. The hotel does not have a non-smoking room, the room you stayed in has a taste, and the window has been opened for ventilation."

"Excellent location and convenient parking. The room is comfortable. Service attitude is very good, breakfast is rich, come here next time on business trip, trustworthy"

"This is the second time I stayed here in half a year. I was very satisfied with the room, environment and service. However, this time, there were many weddings during the National Day holiday, so I was woken up several times in the middle of the night. My friend who came with me had no choice but to complain to the front desk, but the staff on duty said that they couldn't do anything... This is not a problem-solving attitude at all! Although they finally agreed to refund one night's room fee, we couldn't change the fact that we didn't get a good rest all night. Moreover, when I checked out the next day, I communicated with the front desk about the refund procedure normally, but a waitress next to me said that we didn't have your information and couldn't refund it now. It's ridiculous. There is a Ctrip order and the ID card has been registered. Is there any other information missing? Height and weight? When encountering problems, the first thing they do is not to solve the problem, but to find ways to prevaricate the guests. The service awareness is really not matched with the hotel's hardware."

"Seeing the online reviews is better, so try staying, the indoor temperature is just right, the whole house is intelligent voice control, the online pictures are in line with the actual pictures, and the 24-hour hot water supply, the location is very close to the high-speed rail station, there is Hengfa Shopping Mall nearby, there is KFC, there is Ruixing Coffee ☕, There is Hengdian Film and Television City, the front desk service attitude is better, if you stay in Lingyuan, this is the first choice."

"The room is good, although not very big but fully functional, dry and wet separation. The service is very good, the breakfast is very rich, but it is a pity that the parking is chaotic, it may be because of the number of guests, and it is because the corridor is a bit big at night, and it seems that the sound insulation is not good. The local book in the room was very good, I have read it, and the fossil decoration paintings also stimulated the desire to explore. The design of the room layout and twin beds facing the mirror is a bit unexpected. In addition, there are many charges for hotel rooms, so you must look carefully, otherwise you will spend extra. There is no disposable toilet cover, no coffee tea bag, and there are a lot of extra charges. There is even no free paper towels. The charge is 5 yuan, which is a bit unexpected."

"This time I stayed in the hotel suite, the experience was great, I must like it! The room is spacious and bright, the layout is reasonable, the decoration is exquisite and stylish, the facilities are complete and smart, the bedding is comfortable and sleep-assisting, the bathroom is separated from wet and dry, and the spare parts are high-quality. The service is even more first-class, from the warm and professional front desk, to the intimate room service, to the rich and delicious breakfast, all are satisfactory. The surrounding transportation is convenient, the environment is pleasant, and the scenery is beautiful. Whether it is a business trip or a leisure trip, it is extremely convenient and comfortable. It is highly recommended!"

"Trip.com I saw the good order on the list. It is indeed worthy of the name. The room is spacious and bright, and clean and tidy is the biggest advantage. It can be described as spotless. If it is not for the road later, it will definitely stay for a few more days. It is recommended to stay."

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"Take the mother to travel. The location here is full of suitable for Shenyang to Beijing to avoid Beijing-Ha Expressway. The advantage is that the location and pet-friendly downstairs can grab a parking space. The disadvantage is that the front desk is very poor. I want to not go Trip.com direct payment. I can understand it, but I can't understand that to achieve this purpose, I told me that the breakfast on the Trip.com is not a buffet in the store but a box lunch. Then I didn't care about them choosing Trip.com and they didn't tell me the breakfast floor. . And their offer is even higher than Trip.com , why not grab the money directly?"