Guest User
February 8, 2025
#Service This is the homestay with the worst service attitude I have ever stayed in. Including but not limited to the following behaviors: 1. I made a reservation more than one day in advance, and when I was on the high-speed train and there was still an hour to arrive, they suddenly told me that the room was not available and asked me to move and register immediately. I said I would wait until I got to the place and then register, and they said in a sarcastic manner that the new room was more expensive than the one I booked, so I should cancel it. When we got to the new room, the door code was wrong and we had to wait for a long time. 2. After checking in, I went home at night and my child wanted to watch TV, only to find out that the TV was broken. I contacted customer service, but they said they were busy and could not fix the problem. 3. I was leaving the next day and my child had to go to bed at noon, so I might check out a little later. I discussed with customer service, since you didn’t let me see the TV and the accommodation experience was not good, could you let us check out later? The reply attitude was very bad, saying that their rooms were very popular and asked me to come back during the off-season. 4. He was very vigilant and did not contact me by phone but by WeChat and voice. He was afraid that I would collect evidence. His tone was very sarcastic throughout the whole process and he never showed up from beginning to end. Really, I have elderly parents and young children to take care of when traveling and I don’t want to make a fuss. I just wanted to endure it, but I was bullied like this. #The price/performance ratio is very poor. The service attitude of the B&Bs I stayed in before that cost more than 100 yuan was better than this one. #Room Facilities The newly moved room was so damp that water could be wrung out of it during the dry season in Hainan, and the whole family slept very poorly. Yin and Yang brand. When we arrived, we found that the brand of the B&B was different from what was marked on Qunar.com. I will try my best to spread the word among my limited circle of friends and ask everyone I know to avoid this restaurant. This is the first time I have been bullied to the point of crying by the service.
Original TextTranslation provided by Google