Jinbaihe hotel in Lingqiu

Follow up with a negative review I booked the wrong room in the basement. When I checked in on the third night, I went to the front desk to upgrade the room and paid 49 yuan for it. First, I found a hole in the quilt to prevent me from checking out, so I had to pay for it and take photos in advance. I turned on the TV and found that the member’s TV couldn’t be watched. I called the front desk and told them that the previous room membership belonged to another guest. I then purchased a Xiaomi Movie membership on my own. When I logged in, I found that the TV was out of network, so I called the front desk again. The staff came and couldn't solve the problem and said to call the manager. I said yes, turned on the speaker phone and dialed the phone. Here's the key point. The manager is a woman. Without saying a few words, the female manager had a very bad attitude on the phone and said, "I don't want to talk to you." She hung up the phone on her own initiative. The lady at the front desk and an aunt asked me to change rooms and took me to other rooms to see if there was any problem with the network. After changing rooms, I discovered that the sheets had signs of burns from cigarette butts. I filed a complaint with Ctrip, and the lady at the front desk and the staff kept saying sorry to me. The female manager was very obscene and had a bad attitude from the moment she received the call, until I asked Ctrip to contact the hotel and ask their manager to apologize to me. It was only the next day that I got an apology from the female manager. The reason was that her child was sick and she spoke in a bad tone. From checking in on the night of the 8th to leaving on the morning of the 11th, the whole experience was extremely bad. I will not leave a negative review anonymously. Anyone who wants to check in, please be careful.

酒店的設施非常完善，從大堂到客房，都展現出了高品質的裝修風格和精緻的細節處理。客房內寬敞明亮，設施齊全，床品舒適，讓人能夠迅速放鬆身心。酒店的服務人員也非常熱情周到，從入住到離店，都為我們提供了無微不至的服務

設施齊全，乾淨衞生，環境舒靜，服務到位，值得客户信賴。