Guest User
May 5, 2023
I was really speechless. I booked a 1.5-meter double bed room, and the store gave me a 1.2-meter double bed room. I asked the store at the time, and the store said they didn’t have 1.5-meter double-bed rooms and all had 1.2-meter beds. They said they couldn't stay and they gave us a refund. However, it was raining heavily and it was already very late and it was difficult to find another room, so we stayed. It turned out that the sheets had never been changed. Later, when I appealed for a refund of the price difference, the store kept asking for various explanations. I was really speechless =_=, but the customer service was very good and patiently answered the questions...
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