When I first entered the room, the overall feeling was okay, the bed was huge, the room space was not small, and it was small. The toilet is also very spacious, and the toilet is a smart toilet. After checking in, I put down my bag and went to look for dinner. When I came back, I was going to take a bath and sleep. There was no hot water. At first, the water was hot and cold, but then it turned out. The little friend hurriedly washed out the foam and came out first, and then I went. Look for the front desk response. The most unsatisfactory service began. Call the front desk, the front desk said that you have the water on all the time, and then let the aunt to see, my water has been on for half an hour and there is no hot water, sometimes it just doesn’t. When the water came out, no one came to see the room. I continued to call the front desk and waited for a while. I kept releasing the water. After several phone calls, my anger soared. I went downstairs to the front desk to look for them. When I went to the room, the aunt came, and the aunt didn't know how to fix it. The aunt said to look for the master to take a look, and then waited again. I couldn’t wait any longer and went to the front desk to look for the staff. The staff said to find a separate room and let me take a shower before talking. It’s okay to think about it, so I followed my aunt to a room on the second floor that was said to be a newly renovated room. I tried the shower, but the water sometimes did not get hot. I went to the room on the third floor with my aunt. This time the shower head was not installed yet, and then took me to a room on the fourth floor. I couldn’t take a shower. It's still not working till eleven o'clock. And the front desk said: The room is full today, and we can’t do anything...Call Ctrip to complain. Fortunately, Ctrip’s customer service is still reliable. Either check out now and find a new place to live, or check out fee will be stinky one day today. One point, I chose a stinky day... At eleven, the master with the toolkit came to the room again, and the disassembly, assembly, and assembly could not be repaired. I was really speechless. I didn’t want to do it anymore. , I don’t want to take a bath anymore, let’s go to bed first, and the master left after eleven o’clock. If you want to move in, please think twice! My friend’s room also had the same problem. She was arranged to take a shower in a room on the second floor. I asked why I couldn’t go to that room to wash. Because the guests who are going to check in are already at the front desk and can’t wait any longer...The hotel’s hardware is unacceptable because of this accident. The most terrible thing is their service staff, who have no ability to solve the problem, and the front desk will check out the next day The attitude towards my friend is also terribly poor... But as long as the service can keep up, giving solutions early or sincere attitude will not make the experience so bad! Finally, thanks to Ctrip's customer service, reservations at Ctrip are still very guaranteed!
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