Anonymous User
August 18, 2022
When I arrived at the store at 21:30 in the evening, the clerk actually told me that the room was overbooked and there were no rooms left! Although the front desk of the hotel on duty has tried its best to coordinate, but considering that the full payment and reservation have been made through Ctrip three days ago, the management of this Home2 and this impersonal service are obviously unacceptable...During the period, I called Ctrip to communicate, Ctrip customer service Bingbing responds quickly, coordinates and efficiently, like it! 👍
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