Holiday Inn Express & Suites Danbury - I-84

We spent one night here on a multi city trip. After too many hotels I accidentally left behind some clothing in the closet. When discovering this later I called and was assisted by "Shauna" at the front desk who went out of her way to locate housekeeping resources and arrange to ship the items back (at my expense) including calling back with the tracking number and amount. Now that's service! The hotel has been recently updated. The rooms aren't luxurious but they are comfortable and serviceable. I liked the use of Dove products in large containers. We didn't try the free breakfast food but it was nice having both a microwave and fridge available during our overnight stay. The room also seemed very quiet despite being on a relatively busy road. There is an excellent supermarket right across the street if you want to buy groceries. The only thing I would suggest is getting better quality coffee at the breakfast bar and not using powdered creamer for the in-room coffee service. It seemed like others also appreciated the value of staying here as there was barely a spot left in the large parking lot on a Monday night! We will definitely use this hotel again when in the area. And thanks to Shauna for her help.

AC worked fine in the evening on first day check in, then became a nightmarish experience, the wost part of it is it started to heat up for no reason while we were sleeping at night, by the time we became aware the room was scorching and super dry we were all sweating couldn't even breathe. contacted the staff and she reset the thermostst, it appeared fine at beginning then after half an hour or so heating up again. it was then finally we were arranged to a different room but it was already the 2nd day of the staying. its frustrating because of the poor facility mainterance, a nice family vacation as a result became an unpleasant experience.

The place is ok.. Room is clean & decent size but my problem with this place the front desk. The woman wearing a shirt with no name tag. She said her name was Rochelle. It took awhile for her to finish the transaction & returning my card. Take note that's the only time I took my card out of my wallet & I have RFID wallet & pouch. After couple hours my credit card send alert someone used my card. Someone made online purchases & food delivery in west coast area. And after I dispute it. Immediately I received alert someone used my card at Walgreens 1hr away from this hotel. It's a headache! (hours on the phone) calling the credit card to dispute all purchases that I did not made. Never again! Stay away! I don't recommend this hotel.

This was a quick one night stay. Beds and pillows were very comfortable. Good shower. Very good breakfast included.

Good place to stay, reasonably priced, friendly staff. The room was clean , bed comfortable. On the day of our stay the elevator was not functional, (s#$@& happens). The one thing that was not acceptable was that window in the room was damaged so it could not be closed properly, we noticed because we had to raise the room temp to overcome the cold draft..

i loved this hotel. It was very convenient to the highway but was very quiet there. The beds were comfortable. the staff was friendly. This hotel is also nice and clean. Huge tv in room.great for family. The breakfast was your standard offering and nice and clean. I would gladly stay here alone or with a family

Date of Stay: Saturday, October 28th, 2023 room 203 The room was huge and spacious. It has two queen beds and a sofa bed. There are light-giving blinds and blackout blinds, a closet cabinet, an ironing board, an iron, a Keurig, and a mini fridge. The beds are very comfortable, with an excellent fluffy mattress, and plenty of pillows that are full & fluffy. The beds at HiEX always offer a great night's sleep -comfy and cozy. The bathroom is large and very clean. The shower head is very high, which is great for taller guests. This HiEx is pet friendly, we had a service dog, and they never even blinked at it. The excellent service lady who checked us in was very friendly, helpful and efficient. She had our check-in prepared so that it was quick and easy. When we realized we needed extra towels, she quickly got some for us. Breakfast at HIEx hotels is always a joy. I never miss a HiEx breakfast. Their buffet has scrambled eggs, two kinds of mini omelettes, and boiled eggs. There is bacon and turkey sausage, various bread options and muffins, waffles, yogurts, various cereals and oatmeals, and fruit. The kids will love the cinnamon buns, which are a favourite item. The breakfast area is maintained at a high level of cleanliness, replenishment, and impeccable appearance. The hotel has a good gym that is open 24 hours - with a treadmill, bike, elyptical, and some weights. There is also a pool. The hotel has plenty of free onsite self-parking available, it is close to several amenities, including a great restaurant we ate at, "Rosys Tomorrow" a short drive down the road. Holiday Inn Express is always a go-to preferred hotel option for us because of its consistency and reliability with comfort, service, quality, security, and breakfast. Unfortunately, hotel prices these days are a bit high, and while the cost of this hotel was a bit pricey, we chose it because if we have to pay these kinds of prices, we at least want comfort and quality that we can count on and thats HiEx. If i could, I would always stay at Holiday Inn Express hotels on every one of our roguetrips.

TV Channels weren’t working properly. Shower water was not coming out of top spicket.

Great staff, happy lobby experience, friendly atmosphere