The room for our one night stay was clean, warm and quiet, and the bed comfortable. After checking out, my wife realised she didn't have her phone. We returned to the hotel and the ladies on reception, Carrie and Karen, in spite of being extremely busy, couldn't have been more helpful when it came to searching every possible location for the phone. We did find it. After such a display of sympathetic kindness, we would certainly be very happy to return here for our next overnight in Lincoln.