The first time I went to Lin'an to stay at Crowne Plaza Hotel, I went to this brand. I thought it would not be bad, but the actual experience effect was not satisfactory.
1. The 2 staff in the hotel lobby are kind and enthusiastic. They take the initiative to ask for gentle and courteous to meet the needs of customers, but the other is to have a tough face. I want to ask for 2 more bottles of water. I inform 5 yuan a bottle. Generally, other hotels will give this aspect.
A certain learning family is taking the initiative to give and we stayed in 2 rooms for 2 nights. The room card was made for 1 night, resulting in the next day when we entered the elevator, we could not swipe the card and then go to the front desk to make the card.
2. The floor drain in the room smells like I don’t want to cause trouble to the hotel, so I didn’t propose to change the room. I overcame the room air conditioner temperature below 30 degrees and didn’t start. I also asked the room attendant to see the guidance. She also called to ask, but this temperature is too much.
It's hot, so I slept with the windows open all night (17th floor)
3. When I checked in on the first day, I found that the small towel on the sink actually had hair. I didn’t take pictures. I wanted to forget the trivial things. There were hair on the bed sheets at night. I think it’s not easy for everyone to forget it. I took pictures with my hands, so I didn’t take pictures.
4. The most annoying thing is the breakfast restaurant. The waiters are all aunts and uncles (not to mention for the time being). The buffet is free to use. There is no limit to the number. Or waste it. Do we have 4 people who have 5 eggs? Keep an eye on each
I saw my hands and pointed at a waiter who deliberately ran to the uncle in the kitchen and said that all the waiters were watching us. We took food every time and stared at us. From time to time, we pretended to take an empty plate.
Walking around is looking at us. The empty plates on the table are not collected, so you keep your eyes on us. Is this eating yours or using yours? Is it the case for the buffet breakfast for 2 days? We eat a lot of it (see the picture below for evidence).
A picture) At that time, I really wanted to find a leader to complain because we had follow-up arrangements and didn't want to waste time for this, so I didn't go to the theory, but it felt very bad. It was the first time I encountered this situation in a hotel for so many years. It was annoying!
The hotel employs older people, such as cleaning and security, and other positions are understandable, but the restaurant is obviously not suitable for this kind of personnel. Even if some hotel restaurants are outsourced, they do not discriminate against the guests. As for other aspects, it is still possible. For example, millet porridge red dates silver will be presented at night. Ears are still warm. I hope the hotel can improve. Especially the old aunts in the breakfast room should be rectified. Is it important to have a few eggs or a few rooms worth high? Think about it, don't pick up the sesame and lose the watermelon! Don't lower the grade because individual personnel discredit the hotel. It does not meet the image of star hotels!
Outstanding
138 Reviews