Grecotel Eva Palace

During our stay at the Eva Palace we were unsure what to expect. To say it has been amazing is an understatement. The staff were very friendly and welcoming and explained everything so that we never felt lost. A special mention goes to Maria from the lobby bar who always accommodated us. She deserves to be promoted based on her customer service skills. Hope from the beach bar showed us true compassion and skill in her role. Maria at the pool always welcomed us and showed her professional attributes by remembering our orders and our room number. These three are a credit to the hotel amongst many others. This is definitely a place we would visit again which rarely happens to us.

Thank you guys for your friendly service and warm smiles. The hotel had just opened for the season and the team couldn’t do enough for us. Beach & Pools clean and well serviced. Rooms & Resturants were always maintained to the highest standards. Five stars to all the team you are a credit to the overall Grecotel Group. AT 313

So just spend our second stay ay Grecotel Eva Palace on an all inclusive package. They do have other options available but we found this suited us. Staff are excellent and very friendly and we were very impressed with the efforts of Maria who looks after you in the breakfast and dinner restaurant along with Nicoletta who also does a great job in the restaurant. In the main bar area was Sylvia who is amazing at looking after so many people. We stayed in room 094 which is a sea view bungalow with fantastic views. Can be quite noisy at times as the road to the sister hotel runs right past it. So if you have any mobility issues you need to think carefully about this hotel as lots of steps. Be prepared to have housekeeping knock the door early even with the do not disturb sign on the door.

This was not a 5* experience Parking: on arrival we were abruptly told where not to park Checkin: unnecessarily long winded, and I should not have to be filling the boxes in for the hotel on my own mobile The room: we had the double with panoramic view - beautiful view but... It's basic, with bare walls, furniture looking a bit tired. The safe in the room did not work as the batteries went flat but the first comment was that I had misused it. No mosquito nets Overall look and feel: it's dated, things are scratched and chipped; lifts feel unsafe The grounds: just stunning Location: beautiful but secluded. If you missed the shuttle bus it's a brisk 20 min walk to the nearest bus stop

All staff are very good and guest service supervisor name Kyriakos Daras was very very helpful! Thank you Kyriakos!! Great food! Big variety of choices! They particularly accommodated our meal requests. We will be coming back and recommend this hotel!

Top class hotel!!! 1. Food: outstanding 2. Room and view: excellent 3. Staff and service: attentive 4. Very clean and spotless 5. Morning 10:am shuttle buses to town Evening 6:pm 6. Private beach I stay 5 nights, I still here, I can’t wait to tell anyone here is valuable to visit, here is pretty and enjoyable, highly recommended 2 people, family also suitable😊😎👍

For anyone that has read one of my reviews before, you will know I don’t write just a couple lines simply saying what a lovely holiday we had, so read on. It is a pity to say it, but after finding so many good things about the hotel there are also a number of things that let it down. On arrival the hotel does look impressive. The check-in thought was long winded. After four hours traveling we just wanted to get to our room to freshen up and relax, but no. You give in your booking details at reception and are given cold towels to cool yourself down with. You are then shown through into the lobby bar where you’re given a glass of lemonade and some snacks. Nice touches but you then wait for what seems like an age and eventually one of the Guest Services staff comes back and asks you to use your phone to sign, via their app, to say all of your details are correct. Not easy as my phone wouldn’t connect to their Wi-Fi. Eventually we got shown to our room, only a short walk away and on the way you get told about the hotel facilities, all of which you’ve probably forgotten 5 minutes later. I can only imagine the waiting time if a lot of people were checking in at the same time. On the plus side the room was great, despite a few issues. Spacious and with a nice comfy bed. The panoramic view we booked was fantastic and truly that. The bottle of Prosecco was a lovely addition. However, the hotel itself is showing signs of its age. Scuffed paintwork, bits of plaster missing on corners of walls, the bottoms of doors, etc. starting to blister from where floors have been mopped and some of the plastic wickerwork chairs in the bars starting to unravel and split. The other problem throughout the whole hotel was the Wi-Fi. Even in our room which was very close to the lobby, the Wi-Fi signal was weak and would drop out. Oddly enough the best signal we could get was near the pool bar. For the first week of our stay one of the two lifts was out of action, and not for the first time judging from the reviews of guests who stayed in August. Having only one lift meant a lot of waiting or walking up and down many flights of stairs. Our room had quite a few maintenance issues. The plastic kettle, although extremely clean, had started to degrade around the top, so the lid didn’t fit properly and kept dropping inside when we tried to use it. They did give us a brand new one but left the old one behind. One of the hand towel rings fell off the wall the first time we went to use the towel. The rail holding the shower head came loose one morning and dropped down. The problem was quickly fixed once we reported it but annoyingly whoever fixed it also left us with a bath and bathroom floor full of dirty footprints. The air conditioning seemed to have a mind of its own, as it would often switch itself off before the room had cooled down to what we set the thermostat to. Not good when the temperature in the room was up in the 20’s at night. When we reported the problem it