Hersonissos Palace

Good hotel in convenient location

This is certainly NOT a 5-star hotel. All it does is to poorly compete with other hotels and it's just pathetic. It's a hotel stuck in the 70s or the 80s era and not in a good way. Being called all-inclusive is a stretch. The reception is run by just one person, slow and not friendly at all. Making things worse, mistakes in charges are often and easy to come. So keep your eye on the charges they tell you on check-out. You cannot login to the Internet WiFi app through the app, the TV was not working at all and there is no TV in the entire hotel where you can watch Greek free channels! In Greece. Without an excuse, as many other things you ask for. The only good thing is a mild renovation in the room bathrooms and Asina the very kind and friendly young girl working in the pool bar

We always check trip advisor before booking anything and although there weren’t that many reviews on this hotel compared to others they were all good. My friend and I were greeted with a very nice arrival drink whilst booking in - nice touch! The room and the hotel were spotlessly clean, our spacious twin room with a balcony overlooking the pool was cleaned every day and towels changed every day. The food was varied every night, meats, fish, pasta, selection of veg, potatoes, fruit and sweets. Good location for the beach and most nights we had a wander after our meal feeling safe. Bus stop 10/15 mins away to get to Heraklion and Malia. All the staff we dealt with were friendly, polite and nothing too much trouble. Great experience and wouldn’t hesitate to recommend.

Nice clean hotel. Fresh food cooked in front of you. Rooms clean and comfortable. Nice location. Staff friendly and approachable.

My second visit to the hotel and my last .The room we had was on the 3rd floor at the front of the hotel overlooking the road so unfortunately had traffic noice all night .The food was lukewarm warm you were lucky if you got anything hot the rice was always cold and no microwave to warm food up in.You have to get up at silly o’clock to get a sunbed as they are all taken at 8am and the other pool the sunbeds are not fit for purpose.The world is a big place to choose a holiday and I made the wrong decision to come back to the same hotel my mistake .

Just back from a week here and had to wait to review as was so frustrated with this hotel and unhelpful reception staff. This is not a 4 star hotel at all... as 1 other guest said to me his expectation was a budget hotel and if you going with this mindset then it can be an acceptable place to stay. However you are still charged 5 star tourist tax! The room is large but fridge did not work and towel rail fell off the wall when i put a towel on it. Shower drain was blocked and needed fixed. My daughter found it difficult to find much to eat and she was not fond of the local soft drinks either.We were put off from the 1st nite when we arrived after midnight and brought to restaurant to eat but the salad and bread were sitting out uncovered and there were so many flies on them we avoided salad bar for the rest of the stay as they were never covered. Food selection was same every day but the live cooking station for chinese noodles 2 nights was lovely. No entertainment during day nor any night i was there but we went out to the beach most nights so maybe i missed it? Know bar is nicer for nighttime and close to beach and shoutout to Mike who was great. Main Pool area was busy with no chance of sunbeds.2nd pool area at back was quieter but sunbeds were cheap and uncomfortable and it was a grass area with hundreds of wasps and other insects. Walls are paper thin and we were surrounded by noisy guests and overlooked the main pool so constant shouting. The reception staff all seem to not know what customer service is. Every interaction was frustrating and the outcome was never satisfactory. I contacted them about a number of issues but the most obvious case of unwillingness to help was when i enquired about getting details about an excursion to see the dinner theatre show Alar. They initally said they did not know about it..then they found they had a leaflet for it... then when i asked about trying to book was told to come back next day so someone else may help as they did not know anything about it. I ended up booking it online myself and it was a fantastic night.. highly recommend. However i went back to reception to book taxi for it a few days later and the same person who denied knowing about it looked at me strangely when i asked if safe to walk to it or should i get taxi. She said its safe as i walked there this morning!!!! My question is then why did you not assist me when i initially asked???? Check out was 11am but pick up not until 7.30. Left luggage room is unocked and a floor below reception with a handful of lockers which were all filled. When asked what i should do with my bags was told to leave them at end of lobby. Asked if she would keep behind reception and was refused. Offered to use shower beside indoor pool but it was so small handheld shower and no where to keep your towel or change of clothes dry. Also no ac within the main communal areas so most uncomfortable experience ever. I would not recommend and feel the 4 star rating i