Agrabella Hotel

When we first arrived at the hotel, the receptionist was very nice, she explained everything, I was already familiar with the AC fee before departure. Upon arriving at the room, my boyfriend and I were tired, but the AC worked as it pleased...Wi-Fi 0 points. I was using my data from my operator the whole time...We didn't get a remote control for the TV, and we weren't interested because it was so old and small that it didn't matter. The bed was uncomfortable and creaked with every movement. We didn't mind the location by the road at all, but noisy German tourists (I know German, I studied it for 8 years) constantly disturbed us after 11:00 PM with loud laughter, roaring...In the morning we found cigarette butts on the terrace, pieces of food and some pieces of packaging. I went to complain 3 times. Despite this, we didn't sleep for 6 out of 7 nights. We were looking forward to leaving the hotel in the morning and stayed out almost the whole day. The breakfast was terrible. The pastries were not fresh, the juices were diluted differently every day, I only tried the coffee once and only had one sip...Terrible!!! Running up the stairs, stomping, banging, screaming...But at night! You set the quiet time at 11 PM and it was a mess all those nights...We somehow suffered the rest of our stay. When the last morning at this hotel finally arrived, I was startled by the security guard because he was standing right in front of our terrace! Was he checking to see if we were really leaving? As soon as we left the room, the guard took our keys and said goodbye...I found it inappropriate and unprofessional!!! I have been to many hotels and many countries, but this was the worst accommodation. I don't recommend.

We really enjoyed our stay here, so please don't be put off by the negative reviews. So first of all, the staff are amazing. So so friendly and welcoming, an absolute credit to the hotel. We had booked the economy room but decided to upgrade - nothing free until the next morning (we arrived very late so not an issue). The economy room is small with a tiny balcony but for all accounts does the job. You need to pay extra for air conditioning with the economy too. We wanted a bit more space and the upgrade really isn't much more and includes air con and wi-fi. We got our upgrade the next morning and the new room was great - nice and spacious, extremely comfortable bed, nice sized balcony overlooking a little plaza area and tortoise enclosure (! So nice!). The TV doesn't have many channels but we weren't watching TV anyway. Bathroom a nice big size with actual bath. The water pressure in shower wasn't as good as some we have had before but it did the job. Nice big wardrobe to hang our clothes, plus an extra futon too. Nice size fridge. Food we found to be good. Yes, funnily enough there's a lot of Greek food on offer because Crete is a Greek island! The breakfast selection was good - some dried cereals, yoghurt, cold meats, cheeses, pastries and varied selection of hot food that changed up every day - sausages, diff varieties of eggs, bacon, warm pastries, porridge and rice pudding a couple of mornings (yum). Plus coffee machine and fruit juice. Lunch and dinner was also good - no, the hot selection isn't huge but the dishes they had were nice. Fresh salads of diff varieties, pasta, fish, stew, Greek dishes, potatoes, pizza etc. desserts are only ice cream or fresh fruit, but we don't tend to eat much dessert. There's a huge and varied selection of places to eat right next to the hotel if you wanted something different too. All Inclusive drinks - typical local spirits, beer (really nice), wine (tried the red which was pretty nice). There's no cocktails on the All Inclusive but they do serve them and have lots of Happy Hour specials, 2 for 1 etc and they looked good. Reasonably priced. Fanta, cola etc included on All Inclusive too. There's a nice bar area next to the pool with a games area too - pool, table tennis, etc. big TV screen where they had the Euros football playing. The pool area isn't huge but was nice, the sun hits the top balcony part first and the beds opposite get the sun later in the day. We always got a bed but I would say the best spots get taken up quick and there's not loads of beds so might depend on how busy hotel is. You could always go to a local beach where's it's 5 euros for the full day and right at the sea - we did that a couple of times and it was lovely. Location wise - brilliant. You are a minutes walk away from the main street and 5 mins walk from the beach and beach ***** with lots of places to eat, pubs, shops. Hotel far enough back though that it's quiet. Hersonissos is a great place - would recommend Bar Sam

Small family owned and run hotel. Very clean, the rooms are cleaned daily with fresh towels. Breakfast is a Greek buffet. Staff are fantastic. We arrived at 1am to find the two room apartment we had booked had two doubles and a single. Our kids are f12, m16 and 19 and didn’t want to share. The night porter got us another bed at 1:30 am. Great location close to everything but also very quiet.

My wife and I went to crete in september and had an amazing stay at agrabella. The staff were all fantastic creating a great atmosphere making our stay all the more enjoyable. There was nothing they couldnt help with when our tour operater let us down Maria helped us get another booked and would not accept the booking fee she was owed. This family run place is so warm and inviting. The rooms were clean. We had breakfast in the morning that was great. Would highly reccommend and we hope to be back soon

When I arrived in the evening, tired and hungry, I was disappointed. The pool seemed small, the hotel seemed small. Straightaway I was advised to go have dinner (had 20 minutes left), and it was a Godsend. After check-in, and a good night sleep I saw everything in a different light. I had everything I needed - sunshine, great food, a clean place to rest, a shaded bar area to just relax. I have been in many hotels but I can honestly say, this was the first time I felt like I was a friend of the staff. Maria, Alexandra, their father and the rest of the staff made everyone feel welcomed and well looked after. I had great conversations with them, admired their work ethic. Was it the most luxurious place I've been to? No. But I can certainly say it was the best place!

Not bad for the money what you spend here, i did enjoy the stay in this hotel. Thank you Maria, Alexandra and Uzi! You guys were verry gentle with us and verry helpful! Just one hight here but if i can i will come back at least to say hello!