Marcsons Hotels and Resorts

Disappointed by the service and rooms. The smell in the rooms was unbearable . They obviously don’t open the doors and windows enough for ventilation hence the rooms are smelling dust and humidity . We had to ask the staff to handle the situation so they sprayed a perfume in the room , which then made the room more stuffy . We had to open the windows and doors ourselves for ventilation . There is also no ventilation in the restrooms . The interior design in the hotel as a whole is over saturated , no harmony either with colors , materials , furniture and so on . The sofas are not comfortable . They claimed to want to upgrade our « luxury » room for a suite but we never got a feedback on that even though we were not the ones who required for an upgrade . It was also quite surprising that we were forbidden to take pictures in the lobby for memories . Apparently the mandatory checkout time is 12pm and nobody told us that in advance so on the departure day , we were summoned at 12pm to leave the room if we didn’t want to pay an additional 1 hour fee . Lol. I have been to several hotels nationally and internationally, I was never required to pay for that nor was I required to Rush to leave . Besides , they called twice between 12 and 12h30 to add more pressure for us to check out as if we were thieves . Rest assured I will never be a guest to this hotel again