Guest User
June 28, 2024
Our recent stay at this hotel was extremely disappointing. The service was virtually non-existent. Upon arrival, our rooms were not ready on time, and we were forced to wait well past check-in time. To make matters worse, even by 2 PM the next day, our rooms were still not made up. We had to remind the staff twice before someone finally came to clean them. Adding to our frustration, the entire resort had no place where we could buy sunscreen, which makes no sense for a vacation destination. There was a bright spot—the lovely young lady, Eirini, at the Aura. She was very friendly and helpful, making our day better. Unfortunately, witnessing the manager reprimand her for holding our child was uncalled for and added to our overall negative experience. In summary, the poor service, lack of basic amenities, and unprofessional behavior by management make it difficult to recommend this hotel.