Sunbird Lilongwe

Convenient location near city center and airport, walking distance to amenities. Excellent and friendly staff ensure a satisfying stay.

Stayed one night as I had an early flight. Booked and paid for on Agoda (whose reservations are all prepaid). Upon check-in, the front desk employee claimed the room was not paid for. I showed my Agoda voucher and thought that was the end of it. I asked them to arrange for a taxi at 05:30 the next morning and provide a breakfast box since I had breakfast included. There was no mention of any additional charges for the breakfast box. Later, I double checked that the taxi had been arranged; a different employee claimed that my room had not been paid for and demanded that I forward my receipt. By then, the hotel wifi was down, and I had to use my own data connection. The wifi didn't work for over an hour. Later, I called the front desk to check on its status and was told they had changed username and password (without informing the guests). In the morning, the front desk attempted to charge me for the breakfast box. The so called taxi was an unofficial driver who charged USD 45 for 23 km (an exorbitant amount in Malawi) and arrived with an empty tank, so he had to stop for gas on the way to the airport. The room was otherwise good, with comfortable bed and pillows. Amenities included an electric kettle, which apparently had been used for something other than water and had residues stuck to the bottom. Bathroom with everything in working order. Shower with hot water and good water pressure. A/C worked well. Wifi was fine (when it worked). It could be a great hotel if the staff got their act together.