Guest User
June 3, 2025
This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day. This place is lovely but they just don't have it together.