JI Hotel Hotels in Lijiang

The hotel is quite new and located near the old city centre. It is a good 3 star hotel with a tasty breakfast. The staff is very nice and very cool: You can wash your clothes (and dry) for free! There is a laundry room! The first room wasn't very clean, so we changed. Generally, it's clean enough, and because the hotel is new enough, I can recommend it here. There is a new JI hotel a bit further away, if you want it more clean

When we go out to play, we always choose the Four Seasons Hotel. Hygiene: simple, clean and tidy Service: The lady at the front desk is very patient and recommends delicious food to us Environment: clean, refreshing and high-end There are many restaurants around and parking is very convenient. There is also a shopping mall next to it, which is very convenient for travel. It is also very close to Lijiang Ancient Town, about two kilometers away. Overall, it was a very pleasant experience

The hotel is newly opened, neatly decorated, and located in a prosperous yet quiet location. There is a reason why I rated the service 3 stars. I booked 3 rooms for a total of 2 nights. When I checked in, I decided to add an extra night. The waiter was very enthusiastic to complete the procedures for me and gave me a breakfast discount. I was very happy and gave it a full 5 points. While traveling at noon on the third day, I received a call from the hotel front desk asking me if I wanted to hand over a room or make an additional reservation? I said that when I checked in, I had completed the additional booking procedures and paid the room fee in full, but the other party still said that they had not seen the renewal record and that I needed to return to the hotel to confirm. I repeatedly insisted that the additional booking procedures had been completed, and the other party said that they had just I saw the room renewal order. The front desk disturbed the guests before they understood the incident😡, poor, speechless. When I returned to the hotel that day, I had to update my room card at the front desk, and the staff asked for reviews of the hotel. I usually responded politely and well. There were five of me and my family at the time. Even though we had a lot of bags in our hands after a day of running around, I was still in a happy mood. The staff actually asked me to immediately fill in a review on the platform and take a screenshot to prove it. I immediately felt that if there were any comments, did five people have to wait and fill them in right away? Want to give you screenshots to prove it? My mood was immediately dampened. I felt 10 out of 10. I gave zero points to the front desk staff who communicated with me on the third day. I understand that the management attaches great importance to customer reviews. We must know that the service industry thinks about problems from the customer's perspective, and good service is something that surprises customers. Instead of mechanically asking the front line to ask customers for evaluations blindly and aimlessly, the front line does not consider the customer's mood and situation at that time. Customers come to the hotel for consumption and have no obligation to do anything for the store, let alone prove it to the store staff 😡? Something worthy of praise, #On two occasions while waiting in the hotel lobby, staff offered warm water. #When I returned to the hotel in the evening, the staff also greeted me very politely with ”Welcome back”