Anonymous User
April 19, 2024
The room is pretty good, the environment and location are remarkable. But I am really not satisfied with the service. First of all, the so-called free parking lot provided is huge! It's better to find a paid parking lot nearby. Second, I informed you of the time to leave the hotel one day in advance. The hotel should have provided free trolleys to carry luggage to this huge parking lot. However, when I came down early the next morning, there was only one waiter, and there were one or two waves of guests nearby, who were being used by the waiter. In an extremely disgusted tone, we were told that there was no cart to help deliver our luggage, and no one was there to guide us to the parking lot. Because we were in a hurry, we didn’t have time to argue with him about the rights and wrongs, so we had to carry our luggage and navigate by ourselves, because Lijiang Old Town is so big and difficult to navigate. It was a winding road, and I even took a wrong path in the middle. It was easy to find the parking lot after climbing up the stairs. The explanation given by the boss was that the waiter was there to help. He didn't sleep well last night and had too many things to do today. What I just want to say is, why should our guests bear the consequences of all this?
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