Stone horse Retreat

The room was not clean. I didn't have time to pack up and stayed for another day. The room was not cleaned at all. The bed was not made. There was no hand sanitizer or soap. The paper towels were not changed. They were almost gone when I checked in on the first day. There was no paper towels on the second day. I pulled my luggage by myself. The hotel does not provide transportation service. They ignored me when I checked out! The service is not worth the price! I don't recommend this hotel at all!

Dear hotel management team: Hello! I recently successfully booked a room at your hotel through Ctrip, but the stay experience was very disappointing. Therefore, I am writing to report the many problems encountered during the stay. I hope you can take it seriously and make timely improvements. Reservation and check-in communication: During the reservation process, I did not receive any notification about the room status. I was not informed that the original booked room was no longer available until I arrived at the hotel. What is even more unacceptable is that the hotel changed my room type without prior notice and without my consent. This practice seriously lacks respect for guests and basic communication, which seriously affects my stay experience. Facilities: The overall facilities of the hotel are very old and there are many damages. For example, the balcony door lock cannot be used normally, and the balcony guardrail also has safety hazards such as looseness, which poses a great risk. The bathroom is not equipped with a bathtub cover, the water temperature is low, only warm water, and the bathing experience is not good. Even in the so-called "best room type" of the hotel, there is no hair dryer, and the room lacks a variety of basic daily necessities, which is seriously inconsistent with its pricing. Hygiene: The overall hygienic conditions can only be said to be average, and there is still much room for improvement in cleanliness and detail processing. Service: The service attitude of the staff is relatively indifferent. During my stay, I went to the front desk to deal with it because the room card was invalid, but there was no one on duty at the scene. I could only contact the staff by calling the front desk phone. The solution efficiency was low and the service response was delayed. Based on the above problems, I hope that your hotel can give a formal response to this unpleasant stay experience, and make rectifications in terms of reservation management, facility maintenance, service quality and customer communication as soon as possible to improve the overall reception level to avoid other guests from encountering similar troubles. Looking forward to your reply.

The hotel is very good, it is inside Shuhe Ancient Town, and there is an underground garage. The elevator goes directly to the floor, which is very convenient. The room is very large. Shuhe Ancient Town is really worth a visit. There are too many people in Lijiang Ancient Town. I will stay there next time!

The location is OK, in Shuhe Ancient Town, but there is no laundry room. It is difficult to dry hand-washed clothes indoors. A hotel of this price does not have a laundry room. I can only give a bad review. During the stay, I actually found a spider on the bed, which was frightening. The breakfast was not good either, and the variety was too single.

I booked two nights specifically because of the hotel's swimming pool, but I didn't swim even once. I even prepared a swimsuit specifically for the trip. My daughter had never played in the water, which was extremely disappointing. Didn't upgrade our room. Special note: Tiantai Snow Mountain Viewing Coffee requires a fee to enter and take photos. You must visit the coffee shop to take photos! The breakfast portion is relatively small, and there are no drinks for children's breakfast.  It's just that the location is more convenient when going out to the ancient city. When we came in, we carried two large suitcases along a stone road.  

The room is on the first floor, clean and tidy, the bed is quite big, it is very convenient to visit the ancient town, the hoodie is not enough, the bathroom exhaust fan is very loud, you can turn it off, but overall I am satisfied!