Pullman Lijiang Resort & Spa

We had a wonderful stay at this hotel! The view is absolutely stunning, and the restaurant was a lifesaver during our trip – the food is delicious, and it made things so much easier for us, especially traveling with a toddler. The staff is incredibly kind and helpful. Even after we checked out a week ago, Kira and Lily at the front desk went above and beyond to help us with shipping our luggage. They helped us communicate with the delivery company and other hotels despite the language barrier – truly not something to take for granted. You can really tell they care. Highly recommend this place – for the service, the view, and the overall experience!

This hotel is beautifully nestled in nature, harmonizing seamlessly with its surroundings. Walking along the trails thoughtfully laid out around the property, one can easily feel as though they’ve stepped into a world from the medieval era—or even earlier. It’s a unique experience, and one that will remain a treasured memory. Though some of the indoor facilities show signs of age, which is unfortunate, this too may be seen as part of the hotel’s charm—provided one isn’t overly concerned with modern polish. That said, certain inconveniences do exist. These appear to arise mostly in the "software" aspects of the experience—that is, service and hospitality. 1. The lack of friendliness at the front desk, coupled with poor English communication, was a consistent source of stress throughout the stay. That being said, the daytime staff who assisted with check-out were very kind and professional. 2. I don’t wish to comment on the variety or quality of the breakfast itself. However, one thing must be mentioned: I sincerely hope the staff refrains from sweeping the floors with a broom during breakfast hours. It is extremely uncomfortable—and frankly unpleasant—to watch someone sweeping right next to your table while you are eating. 3. I also hope the staff who first greet guests arriving by car can show a bit more warmth. For example, it is not appropriate for hotel staff to stand with arms crossed and merely nod in greeting when a guest approaches the entrance to catch a taxi. 4. The music selection at the grilled skewer corner is another point of concern. Loud retro dance music or poorly mixed EDM significantly detracts from the peaceful and refined atmosphere of this beautiful hotel, even disturbing the calm that guests come here to enjoy. This has turned into quite a long message. To conclude: our stay in the One-Bedroom Villa was undoubtedly memorable. The leisurely walks, the rare joy of waking up to birdsong, and the serene mornings filled with fresh air and stillness—all of these moments are etched in my memory. I sincerely hope the hotel will take small but meaningful steps to address these shortcomings, so that the truly special qualities it possesses may endure for years to come.