Pullman Lijiang Resort & Spa

We stayed in Lijiang for 7 days and 6 nights, with the last two nights spent at the Pullman Hotel. In conclusion, it was the most satisfying and heartwarming experience we had during our trip, which is why I felt compelled to leave this review. Unlike other hotels, Pullman shared the manager’s Weixin (WeChat) contact, making communication incredibly easy. The manager, Rita, provided us with everything we needed for our Lijiang trip — from sightseeing spots and local restaurants to arranging a tour guide. She also went above and beyond by helping us with food delivery apps and even offering to ship back clothes we had accidentally left behind at the hotel. Her thoughtful and attentive service made our stay at Pullman truly memorable. The ambiance of the Pullman felt like a cozy extension of Black Dragon Lake itself. We stayed in a private villa, and both the cleanliness and facilities were excellent. While the breakfast selection wasn’t vast, it was well-prepared, thoughtfully arranged, and very delicious. The resort also offered traditional costume experiences and complimentary cocktails, both of which turned out to be fantastic. When we mentioned how delicious the peanuts served with the cocktails were, Rita gifted us an entire basket of them. Thanks to Rita, I genuinely want to return to Lijiang again — and I will definitely stay at the Pullman. If you’re reading this review, don’t hesitate to book it. It’s truly an outstanding resort.

Thank you so much for the surprise complimentary birthday cake . If I would to choose a place to stay again at Lijiang , I would prefer this location . Walking distance 10 minutes to shuhe ancient town which is way more relaxing than Lijiang ancient town from my opinion . This resort is ancient Chinese design and land is pretty big making our stay relaxing . Breakfast selection was plenty and good . Overall a lovely stay . We enjoyed

We got a great service, the property is very beautiful. Some facilities and amenities are a bit outdated and should get refreshment. I would recommend this property especially for the good service from the staff and the beauty of the grounds.

Pullman Lijiang offers spacious rooms, but they feel dated. Carpets show wear and the LCD TV looks nearly ten years old—due for an upgrade. Breakfast is what you'd expect from a four‑star international hotel: decent variety and flavour, yet quality could be improved. The hotel sits about 20 minutes by car from Lijiang Old Town and roughly 30 minutes from the high‑speed rail station—convenient for travellers. During my stay, the hotel gifted me a bathrobe. Sadly, it arrived noticeably crumpled and appeared used, which detracted from the welcome. Overall, Pullman Lijiang is comfortable, but it needs attention in several areas.

The hotel has an excellent view of the mountains.. it has also excellent service.. especially the front office names of Rita and Kiki who has helped me well.. the room is clean and comfortable..

Thank you for the good service and help during the trip. Special thanks to Rita for the support on the trip advices and taking good care of us. Also, thank you for Jessy and Mia for helping and support as well. Very nice service and experience.