The B&B is located in a residential area in Shuhe Ancient Town. The location is very advantageous, convenient, quiet and safe. It can be seen that the flowers and plants in the garden are carefully taken care of, the interior decoration is exquisite and tasteful, and the rooms are comfortable and clean; the only flaw is that the kitchen and the style of the B&B are asymmetrical; when we arrived, the entire kitchen was not cleaned, the countertop was a bit greasy, and different corners It is full of items, there are still leftovers in the electric pot, the refrigerator is full of food, the trash can has uncleaned garbage and food residues, the drinking fountain is placed casually on the ground, and the water pump needs to charge itself; this is obviously a room full of people who often eat. place; we asked the owner that we rented a bed and breakfast, why is this? She replied that the cleaning aunt usually cooks here, and many guests only take out food and don’t use the kitchen. But what is puzzling is why the owner would let a cleaning aunt make the place like this? In addition, we also asked if there were garbage bags to replace the garbage, and the answer was that guests basically have to prepare it by themselves (!!??); after discussion, the owner agreed to come to take out the garbage and briefly clean the kitchen the next morning. . We originally wanted to have one or two dinners at the B&B, and also bought oil, condiments and some food. However, when we ordered takeout on the night we checked in, we found that there were no complete tableware for guests to use. The tableware scattered in different corners should be It's private. I don't know if it's clean. I have to wash it again. The bamboo chopsticks are not enough. Because I'm worried about hygiene, I can only use takeout tableware every day. I'm struggling to use the kitchen. I don't know what can be used and what can't be turned. As a result, we could only make a simple breakfast in the morning; in addition, the B&B said it was committed to environmental protection and only cleaned the room every three days. We stayed there for four nights and it was never cleaned. The water temperature in one shower room could not be adjusted. Then four days after we left, the owner suddenly asked about the missing small glass cup and two small metal spoons, and also asked us why we still hadn’t given a positive review. We asked friends in the same industry to confirm that we broke the small glass cup, in order to appease the owner. Dissatisfied, we bought a set of four cups and two spoons online as compensation; these things caused a bit of stress during our trip. The hardware quality of the B&B is very good, but it can be improved in terms of facility management and communication with guests.
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