Libre Resorts Lijiang

I felt that the hotel was a bit remote, but when I got there I found that the layout was pretty good, the view from the room was OK, the facilities were a bit old, the air conditioning was average, the breakfast was quite rich, and it was OK overall

You can see the snow-capped mountains while lying on the bed. The front desk manager MAY is very good, beautiful and professional. The hotel facilities are also very good.

The hotel is located next to Shuhe Ancient Town, away from the hustle and bustle of the ancient city, making my trip very comfortable. As soon as I arrived at the hotel, the concierge enthusiastically helped me with my luggage and took me to check in. The front desk and Meng Xin Feng Qianqian also helped me upgrade the room type. The hotel facilities are great, the breakfast is also very good, with a lot of variety, and the waiters are also very enthusiastic. There is also a fountain show in the evening, which adds a different color to my journey. This is a great experience

The environment, facilities and services of the entire hotel are not worthy of this price. The service attitude is particularly poor. There is only one elevator entrance in the hotel building. It takes a long time to walk from the room to the lobby. Later, it was found that there was another elevator under long-term maintenance. It was a very pleasant thing to travel with children. There was a room with 1680 including breakfast for 2 people on Ctrip. Considering bringing children, I bought a room with 1875 including breakfast for 3 people. Because the driver notified us on the second day that we needed to leave for the snow mountain early to avoid queuing, we communicated with the hotel to pack breakfast, but the service attitude of the front desk was particularly bad. They simply and rudely said that it was past 10 o'clock and we needed to notify before 10 o'clock, otherwise we would be released. It couldn't be resolved, and they also said that if there were any problems, we should contact the travel agency. We explained that it was not a travel agency, we booked it ourselves on Ctrip, and then the front desk reluctantly called the restaurant's responsible number, and replied in a perfunctory manner that it was not possible. Later, we complained to Ctrip, and the hotel was also arrogant and couldn't solve the problem. I would like to especially praise Ctrip's sense of responsibility. Later, Ctrip's customer service helped us apply for a free refund for the room we were going to stay in the next day. Everyone should be cautious when booking this hotel. The hotel breakfast is 128 per person, and the price of the room includes breakfast for 2 people and breakfast for 3 people. The difference in breakfast is 195. I should call 12345 or 12315 later to ask if this pricing is reasonable.

The service attitude is very good, the service is very thoughtful, the hotel location is also very convenient, it is not far to the snow mountain and Lijiang Qianguqing, and parking is very convenient. The only regret is that there is no air conditioning in the room during the day, maybe because the local area is not very cold? It was a bit embarrassing to check in during the New Year and catch up with the temperature drop. Later, the service staff sent an electric heater to warm it up. Overall, I am still very satisfied