To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All Reviews(322)
Positive reviews(313)
Reviews with photos/video(143)
Classy environment(75)
Large rooms(56)
Quiet & comfortable(40)
Delicious breakfast(39)
Loved the view(23)
Offers pick-up/drop-offs(13)
Perfect for kids(9)
Negative reviews(9)
BasV
Cozy Queen Room
Stayed in Jul 2021
Family
6 review
4.2/5
Very Good
Posted on Jul 22, 2021
The inn is located in the old town of Shuhe. The taxi will drop you at the gate of the town so you have to walk 3 minutes. They have 2 nice small gardens. Our room was nice and spacious. Unfortunately the room was smelly: strong tobacco smoke of previous guests. The bed was not too hard. The bathroom is equipped with a bathtub and a separate shower.
In the morning a nice Chinese breakfasts served: noodles or porridge. The staff is friendly. Although they don’t speak English we managed to communicate with our basic Chinese and WeChat
Response from Property: Hello, thank you for your stay and favorable comments. Your favorable comments and satisfaction are the greatest affirmation to us. Welcome to stay at Nayulan Boutique Inn next time.
Guest User
Cozy Queen Room
Stayed in Jul 2021
Couples
25 review
4.7/5
Amazing
Posted on Jul 19, 2021
Everything was great. The rooms were spacious. Everything in Shuhe is so close to everything else, so there aren’t really any bad areas. It was a lovely experience.
Guest User
Cozy Queen Room
Stayed in Jul 2021
Couples
7 review
4.0/5
Very Good
Posted on Jul 13, 2021
Excellent location in the Shihu ancient city - convenient to walk everywhere. It's a new building and very beautiful but full of design problems - shower door doesn't open completely, no hot water at times, no doors on bathroom, and the bathtub takes forever to fill. Staff were friendly but pretty uninvolved, hanging out on their phones in the lobby all day. Thin walls and loud children in the evening were a bit rough but not the hotel's fault.,
Guest User
Elegant 2-bed Room
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The room is clean and comfortable, and the location is easy to find. The landlady took the initiative to use WeChat and introduced various check-in conditions in a friendly manner. The breakfast in the morning was super delicious. Thank you for cooking breakfast early in the morning!
Original TextTranslated by Google
Response from Property: Hello, thank you for your stay and favorable comments. Your favorable comments and satisfaction are the greatest affirmation to us. Welcome to stay at Nayulan Boutique Inn next time.
Guest User
Deluxe Suite
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
The room is very, very spacious. I originally booked two single rooms. The owner recommended the family suite, which was really pleasant. It is estimated to be close to 100 square meters. The bathroom is much larger than many rooms. It is full of details such as humidifier, disposable bathtub plastic bags, and children's playground. It is also right at the east entrance. It's about 30 feet away. The store owner is very welcoming and will help you with your luggage!
Original TextTranslated by Google
Response from Property: Hello, thank you for your stay and favorable comments. Your favorable comments and satisfaction are the greatest affirmation to us. Welcome to stay at Nayulan Boutique Inn next time.
Guest User
Privilege Queen Room
Stayed in Jul 2023
Family
6 review
1.0/5
Posted on Aug 11, 2023
The room is completely different from the picture. The family room with two 1.8-meter-sized beds is actually an extra bed forced into the double bed room, and it is a simple hard bed. The room facilities are old and unmaintained, with damage, rust, water stains, and gaps and corners everywhere. There are dust and cobwebs everywhere, it’s really a long-lasting series. At first glance, the inn looked antique and elegant, but I didn't expect the room to look like this. After reading the previous negative reviews again, I realized that what they said was true, and the inn’s response has always been to strongly deny and criticize. I look forward to your wonderful responses. The photos above are proof. Let me tell you which photo is the best. Fake?
Original TextTranslated by Google
6/7
Response from Property: Thank you for your review of us. The reply to the review is the reply of the previous operator. You can also see the probability of positive and negative reviews of our inn after July. We will serve all guests well. Of course, there are also some who are not satisfied with our service. Yes, we follow the order and we will let 10 tourists feel that we are working hard to create a warm and warm home for you. The inn we took over in July has just arrived during the peak tourist season, so there are indeed some shortcomings. Yes, we will make corrections in time. Of course, the problems you pointed out also exist in our inn, and we will work hard to improve them. Of course, if you are not satisfied with the room, you can also communicate with us in time, and we will handle the room change or solve your problem. I am not satisfied with our inn, and you have written so much. I am also fully aware of my shortcomings. In the peak season, there are usually many families traveling with their children. If the original room size is sufficient, we will change the room type. The bed is too hard for you. We’ll soft-cushion you, so to speak! Correct problems in a timely manner. Replies are not meant for you or other tourists to see. I have no way to delete previous negative review replies, so I just want to explain it to all tourists. Negative reviews will exist for every inn. And no matter how good something is, there are still people who are dissatisfied with it. There are a thousand Hamlets in the eyes of a thousand people! In the future, if you encounter unhappiness or bad things or people, you can try to communicate with them. There may be different results. We will also work hard to meet the various needs of tourists reading this review. We opened the store to serve tourists and the people, so don’t be angry because of problems. When you come out to play, just relax and have fun. If you are not satisfied, I can solve it. If not, just change to a star hotel that you are satisfied with. Thank you again for your stay. Please review our inn and wish you a happy life!