City Comfort Inn Lijiang Ancient Town

The hotel has excellent service and a clean environment. There is free freshly ground coffee in the lobby. The office area on the first floor is very suitable for business people. In addition, the hotel has quite a lot of breakfast varieties. The fragrant pot rice noodles taste great. The two aunties in the restaurant provide very good service and are very friendly. It is a good experience.

Bad service to the boy at the front desk: 1. There was intermittent noise from the air conditioner outside the room window and it continued until 1 a.m. We contacted the front desk to report the problem, and he first suggested "just draw the curtains", to which we replied that the curtains and windows were all closed. He questioned: "Buzzing sound? Third floor? That shouldn't be the case?" When we asked him to check it out himself, he shirked the responsibility by saying that "the security guard was off duty." After we agreed to change rooms, he said he would send the room card up. We wanted to explain the situation in person, but in the end a robot delivered the new room card. Although I am grateful for coordinating the room change, I am confused that he doubted what we said during the communication. Why didn't he check it out himself? 2. We found that the two air-conditioning outdoor units on the upper floor of the hotel continued to leak water onto the equipment on this floor. Out of kindness, we called the front desk to ask if it was normal. He said he sent someone to check the room, but no one came after waiting for a long time. He searched on Baidu and found out that it might be a normal phenomenon. Although we were glad that nothing happened, we were puzzled as to why the front desk did not tell us that we did not need to wait any longer. [There was a lot of noise in the room and the corridor on the first night of stay. Xiao Ma, the front desk clerk, immediately went upstairs to check and reported that "the air conditioner was working", and actively coordinated to change rooms (special thanks to Xiao Ma for his active help). However, the above buzzing noise appeared again before going to bed in the new room. I didn't want to cause any more trouble, so I chose to endure it. Fortunately, the noise stopped on its own soon after. Considering that the machine might be shut down at a fixed time and the overall hotel experience was good, the advantages outweighed the disadvantages and I decided to continue my stay. However, I did not expect the unpleasant incident to happen. ］