Guest User
July 29, 2024
The worst B&B I have ever stayed in when traveling to Yunnan!
1. The innkeeper’s service attitude is very poor and he is slow to reply to messages. He has to call to get a response. Everything is told only after asking, including washing machines, wifi passwords, etc. They will not be informed proactively.
2. It took 3 minutes to get hot water for bathing without prior notice.
3. Paper towels cannot be thrown into the toilet. Without notifying us in advance, our companions threw paper into the toilet and blocked it. The boss replied that we should pay for the unblocking fee ourselves. (In the end, the cleaning lady helped us pick up the tools and clear the way. Thank you to her! I have to say that the most humane thing about the entire inn is the cleaning lady.)
4. The soundproofing of the room is very poor, and there are people taking photos in the alley from morning to night. From 8 or 9 in the morning to around 10 in the evening, it is impossible to sleep well.
5. After booking for 3 days, they did not help us clean the room or replenish mineral water, toilet paper and other items on the second day. (Anyway, we have to tell the boss everything, but she is always very slow to reply to messages, which is annoying)
6. Because I didn’t sleep well and caught a cold, I wanted to check out a day early (we booked three days on 27, 28, and 29, and we contacted the boss to check out early on the morning of 28). The boss didn’t reply to the message on WeChat. I applied to Ctrip, and the boss said Rejected on the grounds of platform. We communicated with Ctrip. After discussing with the boss, Ctrip said that the boss would only refund 60%. I insisted on a full refund. The Ctrip customer service guy said he would help me apply for Ctrip’s official subsidy of 40%, and we got the entire room fee back.
7. Ctrip showed that it will open in 2024, but when I checked in, I found that the B&B was already a few years old. It is estimated that it has undergone simple renovations or has just moved into Ctrip.
8. The wifi signal is very poor and disconnects from time to time.
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