Guest User
February 16, 2024
During the Spring Festival, we went out to play with our own dog, all the way from Dali to Lijiang. When booking a hotel, we called in advance to confirm that we could bring one adult and three children to live in two rooms. Before arriving in Lijiang, other hotels confirmed that they could stay normally. However, when we confirmed that we could stay at the "Lijiang Flowers Inn" in Shuhe Ancient Town, Lijiang, and had already placed an order, when we arrived at the parking lot of the inn, the staff who came to pick us up and claimed to be the inn immediately turned black when they saw our dog and said, "There are so many dogs, so they may not be able to stay." Then, as we didn't want to encounter such an unequal attitude, we proposed that if we were not allowed to stay, we would refund the money and we would not force you to change to another one. Then the magic operation came. After we discussed with each other, this self-proclaimed employee regretted and rejected our cancellation application 7 minutes after I submitted the cancellation order, and when we called her back, she said that it was not easy to explain to the boss... Then she apologized to us and asked us to go back to live, but after encountering the attitude of throwing faces, would everyone still choose to live in such an inn that makes everyone uncomfortable? Are we worried that this hotel will make tricky requests for our subsequent stay? Or will they poison our dogs because of this incident? (During our follow-up process, we found out that this store owner is a seasoned one, and the next day we learned from the police station that this store owner scratched the guest’s face because he was annoyed by the loud noise of the door closing.) As a normal person, you said that we could not stay at the inn, and we left without even stepping into the door (we only went to the store owner to deal with the problem). Is it reasonable for us to ask for a refund? Are they forcing us to buy and sell? In the subsequent complaint handling, the store owner said that she had apologized and she was not wrong, and she refused to deal with the problem! ! ! !
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