Nell Hefengting · Yichuan Fengyue | View Snow Mountain Ancient City Panorama Hotel Guest Reviews
4.9/5
Perfect
1293 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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Positive reviews(1289)
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Classy environment(228)
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Well decorated(59)
Well designed(53)
Loved the night views(42)
Excellent afternoon tea(32)
Easy to call taxis(13)
Nice bathtub(6)
Negative reviews(4)
PPYPT
Simple Room - Courtyard-View (Double Bed)
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Cozy and elegant accommodation nearby Lijiang Dayan Old Town. The room are warm and rooftop offers a full view of old town and snow mountain. Staff 邓邓 very friendly and gave many local tips, included nearby attraction and restaurant, also booked Jade Dragon Snow Mountain tour for us, highly recommended.
6/7
Response from Property: Thank you for sharing your experience and real-time experience in the inn during your busy schedule. Thank you for choosing our inn. Thank you for your strong recommendation. We will serve the next guests and will continue to work hard. I wish you a happy life.
Minh
Shylie Secluded Autumnal Retreat-Sunshine Double Bed Room With Snow Mountain & Ancient City Panoramic View
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
I am a foreign guest, this is my first time in China. The hotel owner proactively texted me via Trip 1 day in advance to contact to pick me up at the airport. Everything was very good, the room was very comfortable and clean, she also bought a tour to the snow mountain for me. If I have the chance to come back, I will still choose to stay here.
Response from Property: Thank you for your praise. We will continue to work hard to pay attention to every detail, so that every friend who comes to Lijiang can feel the local beauty, local cultural customs, and have a treasure-worthy memory in Lijiang Hefengting. Thank you again Choose Hefengting, see you next time!
Serene F Lim
Boutique Room - City-View (Double Bed)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Nice hotel with a fantastic view of the Lijiang ancient town with yulong mountain. Great location just opposite of the ancient town. Unlimited supply of mineral water and 鲜花饼. Highly recommended! Hotel is clean too. Owner 邓邓 is responsive too
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在和風庭的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,和風庭全體員工祝您開心每一天!
shirlyn
Snow Mountain Deluxe Suite - With View
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 14, 2024
location is great, place is clean and cozy
host was super friendly and helpful, highly recommend.
Response from Property: 感謝您的好評,我們會不斷努力細節到每一處,讓每個來麗江的朋友都能感受到當地的美景,當地的人文風情,在麗江和風庭能有一份值得珍藏的回憶,再次感謝您選擇和風庭,我們下次再見!
Wild Wong
Snow Mountain Family Suite - With View
Stayed in Nov 2024
Family
5 review
4.5/5
Great
Posted on Nov 17, 2024
Fantastic homestay experience with smart and modern renovated room. We stayed 2 nights in a family oriented room at 3rd floor. The host was very helpful and passionate i.e. arranged complimentary pickup from Airport, moved our luggage to the room, daily tea time at roof top with stunning city and mountain view, recommended eating places and etc.
Would like to take this chance to express our appreciation for the great services given by the host.
Response from Property: 感謝您在百忙之中給客棧的入住體驗與實時分享,也感謝您選擇我們家客棧,謝謝您的極力推介,我們將服務好接下來入住的客人,也將再接再勵,更加努力,祝您生活愉快哦.
chelswy
Simple Room - Courtyard-View (Double Bed)
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 15, 2024
The hotel boasts cleanliness, comfort, and stunning vistas of Lijiang Ancient Town. Situated conveniently, with a variety of dining options nearby, it offers proximity to the heart of lijiang ancient town. The standout feature, however, is the warmth and hospitality of the staff, led by the friendly manager, 邓邓. They not only provided excellent service but also guided us to must-visit spots in Lijiang, ensuring a memorable stay. Highly recommended!
Response from Property: Thank you for sharing your experience and real-time experience in the inn during your busy schedule. Thank you for choosing our inn. Thank you for your strong recommendation. We will serve the next guests and will continue to work hard. I wish you a happy life.
Phyllis Ler
Simple Room - Courtyard-View (Double Bed)
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Very nice and comfortable hotel. Had a great and relaxing time here. 阿智 is very nice and helpful with information and sharing of stories over tea. Will definitely recommend to stay here
Response from Property: 感謝您在百忙之中給客棧的入住體驗與實時分享,也感謝您選擇我們家客棧,謝謝您的極力推介,我們將服務好接下來入住的客人,也將再接再勵,更加努力,祝您生活愉快哦.
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Best location near Old Town of Lijiang. hotel staff are helpful in service and tourist information. we are recommend this hotel
Response from Property: 感謝您在百忙之中給客棧的入住體驗與實時分享,也感謝您選擇我們家客棧,謝謝您的極力推介,我們將服務好接下來入住的客人,也將再接再勵,更加努力,祝您生活愉快哦.
Guest User
Boutique Room - City-View (Double Bed)
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 2, 2024
It's a great venue. Nicely designed, comfortable and with extremely helpful staff eager to show us the authentic Lijiang. I have been to Lijiang several times in the past and was sometimes put off by the fact it's very touristy but thanks to Nell's team, this time was great.
Response from Property: 感謝您在百忙之中給客棧的入住體驗與實時分享,也感謝您選擇我們家客棧,謝謝您的極力推介,我們將服務好接下來入住的客人,也將再接再勵,更加努力,祝您生活愉快哦.
nngg
Boutique Room - City-View (Double Bed)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Very nice service
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在和風庭的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,和風庭全體員工祝您開心每一天!
Catmicorn
Simple Room - Courtyard-View (Double Bed)
Stayed in Feb 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Mar 2, 2024
Amazing view of Jade dragon snow mountain ( from rooftop)
Response from Property: The failure to get your five-point praise is because we didn’t do our job well. Come back to Lijiang when you have time. I hope you can see our growth😊
Faith…
Snow Mountain Family Suite - With View
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 19, 2024
Location : Great. Convenient, a stone throw away from LiJiang ancient city.
Check-in ‘counter’ - staff is helpful and passionate to recommend restaurants, herbal shop. But Did not gift us tea pack as stated in booking page for more than 2 nights stay and did not inform tea will be served with reservation Room for 3 pax : At best average, there are differences in configuration as displayed on Trip.com. When we approached one of the person in charged, to provide mug for 3rd person, he brought paper cups. For environmental and green purpose, proper mug is more sustainable. Kettle is placed on a desk near entrance with no power point. The staff impatiently told me to boil water on bedside table where there is a power point.
House keeping: below average. We are shocked that they intruded into our privacy, opened the room door although we did not request for housekeeping and we are in the room !!
Service : excellent service rendered by a lady manager in charged. She recommended and graciously brought us to a shop nearby to buy 三七,天蔴,藏红花 which she assured it is a trusted shop with good quality and fair price.
Bathroom : modern smart toilet but occasionally the sensors are not functioning as it intended
Photo : did not bother to take photo as the room is below expectation.
Room Rate : Cheap
Response from Property: Thank you for your praise. We will continue to work hard to pay attention to every detail, so that every friend who comes to Lijiang can feel the local beauty, local cultural customs, and have a treasure-worthy memory in Lijiang Hefengting. Thank you again Choose Hefengting, see you next time!
Guest User
Shylie Secluded Autumnal Retreat-Sunshine Double Bed Room With Snow Mountain & Ancient City Panoramic View
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
i have wonderful monent inn here.
- Convenient location
- Beautiful environment
- Cleaner room
- Special thanks to the manager 邓邓. She arranging our itinerary and introducing us to the delicious food.
I will Choose Nell and Feingting again for next time❤️
Response from Property: 謝謝親這麼詳細的評價我們客棧管理及服務質量你的認同將是我們源源不斷努力的動力再次表示感謝
Sattaya
Snow Mountain Deluxe Suite - With View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Really great hotel in Lijiang. Hotel owner and staff really nice. This is my first time in China and I can’t communicate in Chinese but everyone try to help you.
Response from Property: 感謝您在百忙之中給客棧的入住體驗與實時分享,也感謝您選擇我們家客棧,謝謝您的極力推介,我們將服務好接下來入住的客人,也將再接再勵,更加努力,祝您生活愉快哦
Guest User
Simple Room - Courtyard-View (2 Beds)
Stayed in Aug 2024
Family
4 review
4.5/5
Great
Posted on Aug 20, 2024
设施:OK
卫生:OK
环境:OK
服务:OK
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,沒能讓您有好的入住體驗,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位入住客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!