Schloss Lieser, Autograph Collection

We booked two river view rooms, expecting to enjoy the beautiful views advertised by the hotel. Unfortunately, what we encountered fell far short of our expectations. The "river view" from our rooms was extremely limited—one required standing at a specific corner and peering through a small window to catch a glimpse of the river. The other room had a similarly small window, positioned high enough that you had to step up to see anything. This issue occurred in both rooms, indicating that it was not an isolated case. Despite multiple requests, the hotel refused to move us to different rooms, offer a credit, or provide any form of compensation. We even suggested checking out early for a partial refund, but this was also declined. I must say I have not experienced such a clear case of misleading marketing and blasé attitude to guests in many years of travel. Beware.

In view of the many highly positive reviews of this hotel, it feels rather churlish to be less than unreservedly positive, but I do have reservations. The exterior of the hotel is indeed stunning and for those rooms with a river views the views are lovely. We had quite a large room with a good river view and a very large bathroom with separate bath and shower – excellent. I would recommend going when the weather is not too hot, because with temperatures in the high twenties, the room’s air conditioning could not cope. It was not the effectiveness of climate control normally found in a Marriott hotel. The hotel has nice grounds. The parking opposite the hotel is excellent. It is easy to access and cheap so do avoid the hotel car park. The local village is about 100 metres from the hotel with a baker and two butchers (cheese and cold meat). The hotel's swimming pool is good. Staff at reception are professional. The reservations beyond the ineffective air conditioning revolve around the catering arrangements. On our first evening we asked to book a table in the restaurant. We were informed that we could have a table at 6.30pm or 8pm. We opted for 6.30pm but given the options we expected to find the restaurant busy. Therefore we were surprised to arrive at the restaurant, announce we had a booking and then shown to a table in an empty restaurant. As time went on though the evening we felt quite self-conscious as the only diners in the restaurant for the entire evening. people were at tables on the terrace outside and we would have preferred this but we were never offered the chance. Weird! We each had two courses (main courses were lacking in generosity) and a soft drink so we were quite shocked when the bill came to 131.50 euros. Then we discovered that breakfast was 35 euros each so we skipped breakfast and this is where the local bakers and butchers came to our aid. Having experienced dinner on the first evening we were very grateful for a good Italian restaurant very near the hotel on one side (Der Italiener Da Pepe), and we had good trout at a restaurant at the end of the hotel’s driveway in the other direction (Moselhotel Lesura).

We had a lovely stay at this beautiful castle/hotel. The place is full of some fantastic art work and oozes history. The location was a little too remote for our liking but will be idyllic for others. In so many ways this is a 5 stay hotel. However for us it was let down with some very small things that come as standard now in other similar hotels which is why we rated it very good rather than excellent. Each on their own really are minor complaints but include: No choice of pillow and the pillows in the room were too soft for us. No one to greet us at the bottom of stairs on arrival leading to us carrying luggage up some steep steps when we later found out a lift was available The parking at €20 euros a night when it is much cheaper/free just outside the hotel. We booked wine tasting that was cancelled at lunch time (due to the sommelier being ill). Not really anyone’s fault and the communication was good but still frustrating. No turndown service in the evenings. All that said the service we received in the breakfast bar and the quality of the food was superb as it was in the bar for some post dinner drinks.

We spent one night in this beautiful hotel, where the castle with the premises are absolutely gorgeous! However, besides that, there were many flaws that left a bitter taste regarding our stay: - towels were not prepared at all upon our arrival. This is bad enough, but mistakes can happen, so we asked at Reception for towels and they apologised and reassured us that these will be delivered soon. When we came back after 3 hours, the towels were not there and we had to follow up on our request and Reception reassured us again that these will be delivered within 5 minutes. After waiting about 20 minutes, Housekeeping delivered 2 hand towels, but no bath towels, so we had to ask the person and we finally got 2 bath towels as well. So, after asking for something, which should have been prepared already before our arrival, 3 times, we finally got it. - the smartphone could not be connected to the TV in the room, even though the exact steps were followed. When reporting this at Reception and asking for a solution, the Receptionst said "it is a known issue affecting other guests too and there is no workaround, unfortunately" (they could have offered an HDMI cable for laptops, but no resolution for smartphones) - the blind in the bathroom could not be closed, so we had to take a shower next to a window, where others could look in (we did not report it due to the ineffectiveness experienced and to the fact that we stayed one night only anyway) - we had no minibar fridge in our room - there were coffee stains all over the carpet in our room near the coffee machine - the staff being ineffective (though, always polite and friendly and apologetic, but cannot resolve any issues effectively) - breakfast is poor with good quality of food, but minimal selection, ignorant breakfast staff (they did not bother to ask whether we want tea and coffee or anything from the ala carte menu), and this for 34€(!) - upon check-out, no interest regarding how the stay was, only whether we want the invoice printed or sent via e-mail Based on the above-mentioned points, this hotel is definitely not on 5-star niveau . It is a shame really, because the hotel looks absolutely stunning and the area of Lieser is very pretty too.

We just checked out today and i can say it’s the best experience ever with my partner ! from the bellman to reception to restaurant servers to housekeepers they are all helpful and willing to assist! i also worked in a five star hotel and i can say you also blow away your guests! special thanks to your bellman , we forgot his name but he also helped us to get our rented ebikes from myour basement. God bless you all!