Smartflats - Vieille Ville

The apartment was simply UNSALUTE!!!!! Everything was disgusting and/or broken (dirty dishes; broken skylight, broken door, traces of water damage, peeling wallpaper, fingerprints on the walls, etc.). The smell… let’s not talk about it! A smell of sewage in the bathroom… The elevator is broken. Truly horrible! I had to find other accommodation urgently... but the worst was that I had to fight for days and days to finally get reimbursed... (knowing that they had taken 75 euros from me too much more!!) Incompetent people on the phone, who do nothing except say ready-made sentences. Anyway, I was in this smartflats a few years ago, it was great, new etc. Today, nothing has been maintained and the accommodation is now rotten... TO FLEE!!!

It all starts with the digital code to enter the building. Since it wasn't working, I called assistance, who told me it was working, and thought I was a nozzle. So here is a first version of their customer service, but luckily, when I lose patience with my interlocutor, a man leaves the building, and I therefore manage to return. First impression, strong smell of urine on the stairs, narrow, damaged, irregular and poorly maintained. I arrive at my accommodation, I am quite surprised: the photos were very flattering, too much so, but that's the game, it happens. For the apartment itself, a little dirty, the smell of burnt coffee does not want to leave in the kitchen, and a strong smell of chemicals comes from the bathroom. Concerning the room, no smells, but noise. Poor window and corridor insulation, we can hear passers-by and vehicles, but the street is quiet at night. Unlike other apartments! In fact, the insulation from other accommodation is less, and this is accentuated by the occupants of the accommodation: *********** that you can hear moaning every half hour from your room, every new customer. But on a practical side, the passage allows you not to be bothered by the HS digital code at the entrance. Besides, the next day, a “customer” showed me how to enter when you want: a big tap on the door and it’s open! In short, run away! Smartflats, partner of the ************ of Liège!

Overall everything was perfect, you could just hear everything people were doing and in the evening the people above us had a party until 4am so it was impossible to sleep... that should be banned in the evenings down there with so many people!

It was not what was promised, checking into the apartment was really difficult. The stove and oven did not work in the apartment. The sofa was scattered.

AVOID, DON'T LOOK!!!! After having made the reservation AND PAYMENT online, they send us a message that we must collect the key at ANOTHER ADDRESS which is a 10-minute walk away (with all the suitcases). When you arrive at the site it is CLOSED AND THERE IS NO ONE. We called the phone number they gave us and it was FAKE, it didn't even give a signal. After trying many times, we called Booking customer service, who we had made the reservation with. They tell us that they are going to contact the owner and if there is no response within 30 minutes they will find an alternative. We had been on the street for an hour with our suitcases after the almost two hours it takes to get there from Brussels. Finally, after 40 minutes they send us an email from Booking saying that the owner of our apartment CANNOT ACCOMMODATE US and they give us another alternative that is a 15 minute walk away. We arrived so tired at the end that we didn't see anything of Liège. The SCAM on this apartment took away the 2 hours we had left to visit something that day before they closed.