Guest User
November 2, 2023
Location, very noisy. That is another issue. Beds clean and hard. Bathrooms vary in size. The shower stalls a tiny. If you are on the bigger side forget about taking a shower. Check In involved getting in an argument with staff. These buildings are around 600 years old. Just so much they can do with remodeling. Bring a multiple outlet adapter. Now the issue of the noise. When the windows are closed, the noise is greatly reduced. But since there is NO air conditioning, the room can get quite warm, even in November. We found out about the lack of AC from the staff. The air conditioning units are all fully functional. The staff at the front desk had all of the remote controls in a box. They casually joked while dumping them on the desk for us to see. They informed us that the government has made it illegal to use excess electricity in order to become less reliant on Russian resources. I researched the actual law that was in effect. The law only mentions government and publicly owned buildings. It mentions nothing about privately owned buildings such as hotels. I went around and around with management about this issue. Why would the staff ignore the law? It is very obvious. Every penny they can save improves the bottom line. If that means interpreting laws in there favor, that is what they will do. I would say FRAUD. I am going to contact the Florence Commerce Department. If you are expecting air conditioning in ANY hotel, you might want to reconsider your plans at this and any other hotel in Italy.