Songzhixiaobai
October 5, 2024
Facilities: Standard bar for chain hotels, gym, laundry room, coffee bar in the lobby
Hygiene: The sanitation is really poor. The lobby door is dirty, there is a lot of hair in the room, there is still water in the kettle, and only one bottle of mineral water was replenished. The room I stayed in should not have been checked by the manager. I will write a certificate later.
Environment: Right at the bus station, there is a small pub downstairs where you can drink and eat barbecue. It is very close to Wanda Plaza. It takes about 8-10 minutes to walk there, but the front desk clerk said it was only 5 minutes.
Service: The front desk and restaurant services are quite good. They introduced the room patiently. However, I couldn't understand the operation of the mid-shift room attendant. He suddenly knocked on my door around 7pm. After I opened the door, he said to himself that the guest was already occupied. I saw that he hadn't checked the room yet. He said sorry and left without any follow-up explanation! Jinjiang Group should have its own set of standard procedures. I really don’t understand this operation! The next morning, I ordered a bowl of Chongqing spicy noodles in the restaurant. The chef grabbed the noodles directly with his hands without wearing gloves or a chef's hat. He even spat a mouthful of thick phlegm into the trash can in the middle of the meal... I instantly lost my appetite! It is also recommended that businesses install an ice machine in the coffee area.
Overall it was OK. The tables and chairs in the lobby were in a mess on the day of check-out. They took advantage of the high traffic during the National Day holiday to raise prices. It's understandable for profit, but the store also needs to think about whether its own service system can support the price.
Original TextTranslation provided by Google