Guest User
January 8, 2024
I booked a cave room for 2 days and traveled with my 2 kids. The sanitary environment is okay. There is no table in the room, only one chair. I have no choice but to sit on the bed. I called the front desk to ask if they can provide temporary seats. At least there is a place to put some food and drink. The front desk Sorry, there are no tables or chairs available! The roof cover in the picture can be opened, and there are gaps at the corners. It's hard to tell whether there is anything on it! The child was not very satisfied with the room. When he saw on Ctrip that there was still a slide room available for the day, he immediately communicated with the hotel and wanted to change it to a slide room. The next minute, the slide room was removed from the shelves! I then called to ask about the situation, and the front desk said that it was a coincidence that the reservation had been removed! Can't change rooms! Because the children really didn’t like it and were afraid that things would be hidden in the two holes in the roof, we decided to cancel the room and choose another hotel. After negotiating with Ctrip customer service, the hotel asked for 80% of the room fee to be deducted! Less than 2 hours after we opened the room, nothing was moved... After many negotiations with Ctrip customer service, we finally requested a deduction of 20% of the room fee! The service attitude is also very poor, and the speed of handling problems is also quite slow! I am very grateful to Ctrip customer service for their unremitting efforts in this incident!
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