The hotel is located in a good place with beautiful mountains and clear waters, pleasant scenery, warm climate, and the fragrance of birds and flowers. I was given a ticket to the nearby Xishan Hot Spring, and it was very pleasant to soak in the open-air pool. The dinner in the hotel restaurant was delicious and the service was excellent. There are hot spring centers, hotels and surrounding real estate sales offices here (it should be a developer's project). Drive to the parking lot, and then a courtesy car (battery car) will take you to the hotel lobby (more than 200 meters away). I booked a health pavilion and later upgraded it to a large bed with a view. There is a small private hot spring in the room. It is very artistic to drink white tea and soak in the hot spring while looking at the mountains and rivers outside the window. Everything was going well, except for the slightest unpleasantness: I went to the front desk to check in, and there were a group of guests at each of the two desks going through the formalities, so I stood behind and waited patiently. During this time, there was a child lying down and playing on the sofa 2 meters away. He accidentally kicked the vertical floor lamp down. The waiter at the counter glanced at it (probably because he was busy) and ignored it. I kindly went over and straightened the lamp. , I didn't hear any ”words of thanks”. And when I returned to the counter angrily, the previous customer finished the formalities and left (I was right behind them), and the waiter (a young man with a perm) also left to chat with other colleagues at the counter. Still waiting patiently for a while, he finally said loudly, ”Is there anything else I can do here?” He saw me coming over. I couldn't help but said, ”I've been waiting for a long time,” but he said coldly, ”You've just arrived, right?” It really made people a little angry. I said, ”You have the wrong attitude,” and he said, ”What?” ”Attitude”..., one sentence after another made people angry. I was surprised that such a perfect hotel (including the security guard in the parking lot, the limousine driver, and other service staff were all very warm and polite), how could there be such a waiter? Your guests come all the way to this place to bring you money. Do you treat them with this attitude? Fortunately, another waiter came over and persuaded him to leave, relieved the guest's mood, and offered to upgrade the room. I was very grateful to him. The reason why I say this is that I hope such a place can develop in the long run, not to vent my anger. But details determine success or failure. It is recommended that the hotel review the lobby video to improve the overall service level.
Outstanding
647 Reviews