Jing Jiang Hotel

This hotel has a very good facade, the room environment is also very good, the breakfast is good, my family and I are very satisfied 😀 I hope to stay in this hotel next time

The location and environment are good, parking is convenient, the room size is moderate, and the price is high. It may be the best hotel in Lianjiang.

During a recent long-distance trip, I passed through Lianjiang County and stayed at this hotel for the first time. However, the actual experience was very different from my expectations and I encountered a series of disappointing problems. 1. Parking problem: The hotel's parking spaces are extremely tight, especially the underground parking lot. As a shared facility for multiple hotels, it is extremely difficult to find a parking space, which brings inconvenience to check-in. 2. Breakfast service dispute: When booking, the webpage clearly stated that two breakfasts were included. However, after arriving at the hotel, the front desk staff only provided a single breakfast on the grounds that the child did not carry an ID card. After Ctrip customer service intervened and coordinated, the hotel finally agreed to follow the terms of the booking page and provided the two breakfasts that should be provided. 3. Poor breakfast quality: The breakfast options are limited. This is the first time in all the hotels I have stayed in that breakfast only provides instant drinks, and there is not even a coffee machine, which undoubtedly reduces the dining experience. 4. The charges for room beverages are not transparent and have not been refunded: Although the beverage area in the room is marked with a charging area, there are no price tags in the refrigerator and on the beverage packaging, which causes confusion. When checking out, the hotel automatically deducted 45 yuan from the bill as a beverage fee without prompting. Although we did not consume drinks in the paid area, but used drinks in the refrigerator without price tags, in such cases, drinks in non-paid areas should be considered free. Although this incident was confirmed after verification by Ctrip, the hotel did not refund the money, and this issue has not been resolved to date. 5. Bathroom privacy issue: There are obvious defects in the bathroom design. The bathtub uses translucent glass and lacks the necessary privacy protection. For families with children, this design is particularly inconvenient and cannot guarantee proper privacy between family members. These experiences not only affected my overall impression of this hotel, but also had a negative impact on my travel experience. I hope that the hotel can face customer feedback, improve service processes, ensure transparency, and consider the privacy needs of guest room design, solve customer problems in a timely manner, and improve customer experience.