Guest User
October 20, 2024
Prepaid room upgrade orders cannot be canceled. The upgrade was not given when checking in, and there was no prompt. After checking in, I found that my order was for a room upgrade, so I went to the front desk to inquire. The lady at the front desk confidently said that I couldn't upgrade if there was no room. I would like to ask is this the attitude of doing business? My order is non-cancellable. Shouldn't the room be ready when the order is received? Can the terms be changed at will because there are too many guests? How can you not apologize at all for your work mistakes?
The hygiene situation is just that, with long legs on the bed, marks on the sheets, and no floor mats in the bathroom.
Breakfast porridge, pancakes, pickles, hard-boiled eggs, fried shredded potatoes, gone.
The sound insulation of the room is not good, the sound of people going upstairs, children making noises, adults shouting, and talking can be heard. There is no elevator.
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