xizang hotel （Norbulingka shop)

I checked into the hotel on March 28th. I had severe altitude sickness. I saw a reminder on the Ctrip backend that the hotel would start supplying oxygen at 8pm, so I had to buy a few oxygen cylinders myself. There was a problem with the humidifier in the room. The room attendant came in without saying hello, just filled the humidifier with water and left. There was no minimum courtesy or kind reminder to customers about the instructions. There was no training or assessment on weekdays. At 8 o'clock, there was still no oxygen, and my oxygen cylinder had been used up. I called the front desk and she told me that the oxygen supply would start at 8:30. At 8:30, I called her again and she said the technician had gone to open it. At 8:33, she called again and asked me to wait. I arrived directly at 8:37. I questioned the front desk, but they still didn't feel uneasy. I went to the VIP building of Tibet Hotel as a person with altitude sickness. Many other hotels provide oxygen all day long, but they didn't provide oxygen from 8:30 pm to 7 am the next day, which is very unfriendly. I didn't expect that they didn't provide it during the time period and there was no apology. I had a severe headache from altitude sickness and found the front desk to question them. High-quality service should open oxygen for customers in advance and care about their physical condition. This front desk was arrogant and had no sympathy for the customers. Altitude sickness is very dangerous. I accepted such a cold and ruthless service experience of the VIP building of Tibet Hotel when I was extremely uncomfortable. I will never come again! !

The hotel is a state-owned enterprise with a large parking lot, which is especially suitable for renting a car or driving by yourself. The price is still very cost-effective in winter. It is recommended that the oxygen can be parked later in the morning~~~

Traveling with my parents, we booked a room with a king bed and a twin bed, but they were not arranged on the first floor. The corridor on the twin bed floor always smelled of cigarettes. I hope to add non-smoking floor options. The VIP building is a little inside the hotel entrance. The car has to be driven in specially, otherwise it is just walking in at the door. The room facilities are quite satisfactory, the bedding is good, there are offering facilities, which are provided from night to morning, and the switch is convenient. The first day was provided until 7 o'clock, and the second day was gone at 6 o'clock. The official time is 6 o'clock. The dry and wet separated bathroom, that is, the bathroom has no door, which is actually a bit embarrassing sometimes. The biggest problem is that the room is too hot... Because there is no cooling demand in summer, the air conditioner can only ventilate at most. The window can be opened but the wind cannot come in. The room facing south is still very hot until the evening. Thank you for the sun in Lhasa. Fruits and snacks are provided at the door, which is life-saving. The tea provided is of good quality, and the breakfast is OK. It has what it should have. I especially praise the tsampa, but the waiter needs to make it now, and someone needs to ask. The room service is better than the front desk. All in all, it's a state-owned hotel with no special services, but the overall price/performance ratio is good.