Top rated hotels in Lewisville

Homewood Suites by Hilton Dallas - Lewisville
3.9/597 Reviews
The room was absolutely filthy. A dead cockroach in the fridge. A few other bugs here and there. Toothpaste on the walls. Food spilled on the ground. A shirt sticker from a previous guest in the bed. Thumbtacks left in the wall from a previous guest hanging something up. I brought it up to the front desk. He wanted to know what “my ask” was. I said that I was not trying to be difficult just thought I should bring it up. He said he would pass it along to the manager so he could bring it up to housekeeping. I found out from a colleague the next day that that was the manager I was speaking with. Next day, I come in and my bed is made ok, but the rest of the room is in the same condition. I bought wipes across the street at target to clean myself what I was using most. Room 109 in case anyone wants to know. I also called in one morning when kids were playing basketball at 7am. (i had gotten in after 12 from a late flight the night before) and asked what time the sports court right outside my window opened. Front desk said 7am so I let it go, because those are the rules I suppose. I walk out later and the sign on the court says it opens at 9am. So I guess they just didn’t want to address the issue? Absolutely stay. Frustrating because this is the most convenient hotel for some work that is likely to happen yearly for 30-50 workshop attendees down the street, but we will obviously not stay here next time.

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