Ooostel2.be Leuven

The staff did not solve the problems. We had to deactivate the fire alarm under instructions from the staff since ********* were smoking in a room. If we don't deactivate it we would have to wait about two hours until the firefighters came, according to what they told us. Someone should have come and not us have that responsibility. Afterwards, there was a lot of smell in the accommodation from ********* and they did nothing on the part of those responsible for the accommodation. All night long with noises, screams, music, the same people continually going up and down the stairs. We notified the staff, we are still waiting for the response. Finally at 5 am, they started banging on three of the room's windows loudly and tried to open them. We tried to communicate with the staff again but this time without success. We had to call the police to try to solve it. It was impossible to rest. We claim the total amount of the stay through Booking. From the beginning, Booking did not provide any solution in this regard, it only conveyed the message to the accommodation. The accommodation offered us a refund for just one night but if we removed all the comments they would refund us in full. We decided that we would not remove any comments, we informed Booking, and the accommodation finally did not refund us anything. It was all blackmail, if we accepted the full refund it was as if nothing had happened since they would cancel the reservation. So be very careful if you stay in any of their accommodations.