Messapia Hotel & Resort

Reception bit unorganized, we were waiting for room more than 1 hour (check-in 5:00 pm, we called in advance around 4.15 pm if possible to check-in earlier, no problem, but than waiting more than 1 hour because they were cleaning the room). They had this calling service once room ready, for us they didn't have even papers ready (needed to search, so more time wasted), wifi was not stable at the room (lack of proper coverage for our part of the area of the resort), breakfast not bad, but seems to me like stuck in 1998 when it come to food choices. Room was clean, but bath could be renovated a bit, there was no minibar and there was cigarette left in the candle glass on the balcony, parking was good, location also good.

We booked the Messapia Hotel & Resort through TUI, expecting a 4-star experience as advertised. Sadly, this hotel fell far below expectations, and we ended up leaving after one night. Our main issues: Accommodation: The apartment had only one air-conditioning unit for the entire space, leaving the bedroom unbearably hot. We had to sleep on the kitchen floor the first night. Maintenance & Cleanliness: The bathroom had mold, the locks on the doors were broken, and the apartment felt very tired and poorly maintained. Facilities: There was no Wi-Fi in the apartment, no drinking water provided, and the mattresses were extremely uncomfortable. Customer Service: We found it very difficult to communicate with staff as very few spoke English, and no one from the hotel checked on us after we reported issues. We booked another hotel at our own expense as we could not stay here any longer. From our experience, this hotel is nowhere near the 4-star standard we have come to expect from TUI holidays and would rate it closer to 2 stars at best. I would strongly advise checking recent reviews before booking.

Loved the entire property. Nice rooms, pool, parking, and breakfast. There were 2 large groups staying there so they needed to figure out the dining a bit better. A group of 100 and another 35 were there so they set up for dinner for them and forgot about the other 10-12 guests but eventually ( once said we needed a place too) set up some tables outside for us.

Review Is fot cocktail at Messapia on sunday night: service very poor, barman don't have idea how make properly cocktail Recensione è per servizio bar a bordo vasca durante la Domenica sera: i barman non hanno adeguata preparazione sui cocktail. Non si possono sbagliare i cocktail classici. Ho bevuto delle ciofeche. Invito il titolare a bere un Moscow mule lí domenica sera e confermerà

This is the real Italian Holiday Experience. I booked through BA Holidays but upgraded room and meal plan directly with Messapia. Booking directly with the Hotel is better and they can arrange airport tranfers. Daniele is in charge of Reservations and he was not only efficient but had a great sense of humour ! The staff over my two weeks were all friendly and made me feel at home even though I was virtually the only non - Italian. Most staff speak English. Reception at night is usually staffed by Paulo who is happy to make a coffee for anyone who goes out early and misses breakfast. I chose Half Board selecting the evening meal which for a small extra included wine, beer, soft drinks etc. Fish is the staple often served with pasta in a variety of delicious sauces. The food, wine, service, ambience etc were all great. I was there during the summer animation programme which was varied and widely joined in by all ages. Nezma made a particular effort for me as I don't speak Italian. She dances, sings and is generally the life of the party. The pool and terraces are kept immaculately clean. The chief lifeguard Marco was always happy to help move sun beds etc. The cleaning staff did a great job every day. The Spa is run by Carmelina who I recommend highly for a relaxing massage. I could write so much more about the Hotel, Staff, surrounding area, and Puglia in general BUT I recommneded you go and find out for yourself. You will not be disappointed. THANK YOU MESSAPIA FOR A GREAT HOLIDAY !