Guest User
August 8, 2023
The room facilities are obviously old, but the environment is not bad for the price. The hotel security staff is very good at service. If you can't park your car after two nights, they will help you find a place. The negative review is for the front desk, and the service is uneven: the first time because the hotel said parking is free, I parked outside the hotel, but found out that there was a fee. I asked the front desk at that time, and then they told us that the parking lot in front of the hotel was full and the parking space next to it was full. They asked us to park in the underground garage for a fee. Then we asked about the price and asked us to ask the property management (actually there is no charge in the hotel garage, I don't know why I was asked to ask the property management); the second time was the last time to check out, because it started to say parking outside the hotel. This is the first time I didn’t know I could be reimbursed. I parked outside the hotel that afternoon and didn't drive out. When I went out the next morning, I saw a charge sheet, but when I scanned the QR code, it was 12 yuan, and the receipt at the front desk showed 6 yuan. I showed them the transfer record and asked directly. Did I not pay the fees before and now I have to pay them together? At that time, it felt like I was cheating money. Finally, I called the billing unit and provided a screenshot of the supplementary order. Then the front desk also had a helpless expression and looked at my colleagues, just to see if this troublesome customer was going to hand over the bill. Gave me twelve dollars. We were out for fun and didn't have much time in the hotel. We only had 3 conversations in total (checking in, asking about parking, and checking out) and we were shocked twice. It really didn't leave a good impression.
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