Guest User
September 16, 2024
I chose this hotel when I visited Leshan during the Mid-Autumn Festival holiday, and it turned out to be a very unsatisfactory accommodation experience. The decoration started early in the morning, and the sound was so loud, with the electric drills and the banging of things, that I couldn't sleep at all. A hotel is a place for travelers to rest. Isn’t tranquility the most basic requirement? What is even more speechless is that the hotel has no sense of service at all. I called the front desk and after asking, I was told that the second floor was being renovated and I would report it to the property management. I refused to give me ear plugs and asked the hotel to communicate with the property management as soon as possible. Half an hour later, they were still renovating, and there was no response. I got a call back and checked out. The guests who went to his room in the elevator were also complaining about the decoration. When I checked out, I reported back to the front desk staff why the hotel was being renovated. The two ladies, with their innocent eyes, actually said "really", I was shocked, did you know? ! Probably because I couldn't hear it from the first floor, so I didn't take it seriously. But the front desk I called to give feedback was standing nearby and didn't say a word. I seriously doubt that they really communicated with the property management company after answering the phone call? Moreover, the three of them did not have any words of comfort. They only said that they would report it to the property management company, so you should go there as soon as possible. Very puzzled.
1. Can decoration be carried out during statutory holidays? Besides, you are still a hotel. If it is a non-hotel floor decoration in the same building, this situation should be discovered and solved as soon as possible, right?
2.Does the hotel management know about the floor decoration in advance? If you know in advance and cannot adjust it, should you note on the hotel information that there will be renovations after a certain time? The guest made the reservation without knowing it, but he couldn't even sleep well. What was he trying to do?
If it is an emergency, what are the solutions and measures to comfort residents? It took at least 2 hours from the time the noise started to when I left the hotel. The hotel seemed to be in a state of affairs, and the employees were nonchalant and nonchalant. I'm even more angry. It doesn't matter anymore after checking out, right?
3. The name of the hotel is Fengdu, but the building still says Fengdu, so I almost thought it was wrong. It is estimated that the owner quit the chain management and runs it himself. There is some kind of Feng Shui array on the first floor, including a big fish tank, Guan Gong, and the God of Wealth. If you want to make a fortune in the service industry, you should first provide good services.
4. The mineral water from Jingtian is pretty good, but for the first time, there are only 2 bottles of 348 ml. Large bottles are over budget, right?
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